The employees are friendly and professional.They welcome you with a hello and a smile as you enter.Tessa. who is my hairstylist is Awesome,she is professional,has a great memory in how you like your haircut from before, good sense of humor. I would recommend her 100,% if your looking for a Great hairstylist. The only negatively I have, if you have an appointment in the afternoon,get there early, the parking is really bad , I drove around 20 minutes before I found a place to park. This has happened more than once. For a nice place like this you would think they would have better parking.