96.1% would refer friends and family to us

2 stars Verified customer

This company does a good job mechanically. Pricewise, it's a different story. I received an email from Convoy Auto Repair this month advertising a check engine light diagnosis for $29.95 (regularly $90.00). Of course, I was charged $109.95 because I apparently did not read the fine print, where my brand of vehicle was not included in this fine offer.

I noted that another person had left a similar comment in the reviews - the response from Convoy Auto Repair was: "Our diagnosis fee is free with repairs done here."

If so, why was I charged at all for the diagnosis fee, as I had the repairs done at this place?

At best, I would categorize this as deceptive marketing; at worst I would just call it plain dishonesty.

Convoy Auto Repair replied:

Thank you for your comments. I am happy to hear your Volvo is properly repaired and running correctly. I reviewed our monthly advertising offer for the $29.95*Check Engine Light. It does state the following: *Most domestic, Asian and Japanese vehicle and light trucks. Your Volvo and other European manufactures do not apply. Diagnostic and testing time in most incidents is independent of the repair time. We always obtain out clients approval and authorization, which we did with you on any diagnostic charges prior to performing any work

I have spoken with the website developer to see if we can increase the font size and location of our disclaimers moving forward to be sure all clients see and read this.

5 stars Customer since 2013

Convoy fixed my A/C problem other places failed to fix, it's been 2yrs problem free!! Thank you!!

Convoy Auto Repair replied:

Woohoo! With our recent weather here in paradise that must feel really good about now

5 stars Verified customer

a wonderful experience. the staff was friendly and knowledgeable. my repair was made before the estimated time they had quoted me. I also received a follow up call a few days later. a very professional and clean organization. I will definitely go back in the future.

Convoy Auto Repair replied:

Thank you for your comments. The staff loves to hear when they have made a new friend

5 stars Verified customer

Awesome service and they found a couple other things that Sears missed.

Convoy Auto Repair replied:

We do a complete vehicle inspection to be sure our clients have a dependable driving experience. Glad we were able to help make the repairs

5 stars Customer since 2015

The staff and service was above and beyond . They were courtesy and very professional. My car was serviced and completed in the time that was quoted for completion. I would recommend convoy for mine and others smog certification .

Thank you.

Convoy Auto Repair replied:

Happy to hear got you in and out for that smog certification. We understand how important your time is and work hard to keep our times accurate.

5 stars Customer since 2012

Fantastic customer service with quick and painless service. Recommend taking your vehicle here first before anyone else!

5 stars Customer since 2015

Was treated very nicely by all the staff. This was my first time having my car worked on and will definitely be back if I have any issues again.

Convoy Auto Repair replied:

Woohoo ! glad we could help and welcome to the family

4 stars Verified customer

Convoy was informative / timely on the repairs that was needed.

5 stars Verified customer

Always excellent service. I have recommended many people there.

5 stars Verified customer


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