96.5% would refer friends and family to us

5 stars Verified customer

always fast, reliable service. Pam rocks.

3 stars Customer since 2012

The work done on my truck has always been first rate. I have no problems with the service or workmanship.

My last visit it was recommended that I replace the engine air filter for $160 (parts). I agreed because I have such a high opinion of the shop. Unfortunately when I got home I found the same filter on the internet for $44. This is almost a 400% markup above retail on the internet. I will still recommend them for the quality of work but would caution my friends about inflated parts prices.

Convoy Auto Repair replied:

Great question about air filters.

I too am in the habit of searching the internet for information, but many times the results we get are not comparable. The Ford 6.0 Diesel has been a troublesome and expensive engine to maintain and repair. One of the leading causes in their engine failures is contamination from air particulates and lack of proper oil change intervals.

We use the NAPA GOLD air filter which list for $143.20. (we billed you $ 140.02)

?NAPA Gold Air Filters Last 40% Longer & Holds 53% More Dirt than Other Leading Competitive Brands.?

This filter exceeds the original Ford filter which in turn will help maintain your diesels engines life.

3 stars Verified customer

Overall experience was fine. Car is running fine. I am just worried because when you get an oil change, most places top off all fluids: Oil, Water,Transmission, Windshield Wiper and my windshield wiper fluid is some how empty and I am not sure how that works. They seem to be to busy trying to tell me how much more money they wanted out of me rather than taking care of the items they were dealing with fully. I am just not sure if all my fluids were topped off properly is all I am saying. I do not trust auto repair places, but they seem to be truthful and I would recommend the office services for sure. The auto repair itself, the jury is still out on that one.

I don't drive my car very much so I can't really tell if it running different. I know that it is starting differently and I am happy about that.

Convoy Auto Repair replied:

Thank you for the input. Yes, we do check and top off all fluids including the wiper fluid. If the wiper fluid was missed I apologize. I have reviewed our quality control check list with all staff to assure this does not happen.

3 stars Customer since 2013

3 out of 5 stars, not for the work quality but for the price. I feel like i might as well just have taken my car to a regular car dealership. Prices: definitely huge rip off .... Work quality: excellent .... Knowledge: excellent .... Customer service: excellent

Convoy Auto Repair replied:

Thank you for recognizing our values, ?quality: excellent .... Knowledge: excellent .... Customer service: excellent.? Auto repairs in today?s world employing Master Technicians, using high quality parts, having a 2 years / 24,000 mile nationwide warranty is not an inexpensive process, we understand that repairs are costly but assure you of the highest standards.

5 stars Customer since 2012

As always, an excellent repair job! An added bonus is that Pam, before joining Convoy Auto Repair, was a service writer with Saturn (...before they joined the ranks of the automotive "fallen flags"), and she also owns a Saturn. As a service writer now with Convoy, she is very in tune with my needs, as I am also a Saturn owner.

Convoy Auto Repair replied:

Thank you, we agree Pam brings us very valuable background for all of customers. Her knowledge and many years working with Saturn bring added value to our Saturn owners.

5 stars Customer since 2004

repairs were expensive as is every thing else these days, but were needed to maintain my truck. The front staff, Dave, Joe and Pam were excellent as always. Kept me informed as to what was happing with my truck. Jaun was helpful as always. An all together painless experience.

Convoy Auto Repair replied:

We are happy to hear all repairs were as planned. I will pass on the kudos to all employees

5 stars Customer since 2013

The staff was very professional and knowlegable. Their rates are very reasonable. I wouldn't take my vehicle anyplace else.

5 stars Customer since 2004

Thank you for the outstanding service on Monday. The needed service was accommodated in a timely fashion. The final needs will be cared for on Wed.

5 stars Customer since 2013

April 22 2013. Outstanding service. Will definitely use them again.

5 stars Customer since 2004

just had some more work done on my 90 dodge. as usual the work was done on time and in an excellent manner. I have been a customer of convoy auto for a few years and have always received excellent service. Front swtaff are good friends and keep you informed on your vehicle.

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