I didn't feel as welcomed with this visit as I had with my previous visit.
* I wasn't offered a cappuccino, but others were (I was offered water, tea, or coffee - in the past, the offer has been cappuccino, tea, water, or coffee.)
* I was directed to go change into the robe, but not immediately redirected to my stylist. Usually, someone will directed me to change and say whether the stylist is ready/not ready or will redirect me to the lobby or the stylist chair.
* The stylist called out to me as I wandered to the lobby to say I could go sit in a chair at the bar. This was after she had waved and smiled at me when I came out of the changing room and walked past her...hhmmm...
* I overheard two employees talking about a customer's body size. The customer was sitting under the hair heater and most likely did not hear them, but I did! And I hear lots of conservation while under the hair heater.
* I was asked if I wanted to leave a gratuity. Please don't ask. If I want to leave a tip, I will. It will most likely be between myself and the person I am tipping. If I choose to add the tip to the credit card, I will let you know.
* When tips are left on the cc, the stylist needs to share with the shampoo person. Figure out a fair compensation and share the tip! The shampoo person does play an important role in how the guest feels. Does she do a little neck massage? Does she massage the scalp? Or does she rush through the job to get to the next one? Does she smile and make eye contact.
* Stylist, consider sharing your tips - maybe a dollar a client - with the receptionist as well. The receptionist plays an important role in how the guest feels. Does she greet the guest with a friendly smile and eye contact? Is she discreet with check in, scheduled services, and check out procedures? When I am asked for a tip, I am going to tip less.
During a visit to the Colour Bar, I usually interact with three people. Those three people make a difference in how I perceive the visit. The stylist does the majority of the work, but it's a TEAM EFFORT to make the visit comfortable.