I was able to make an apt the same day I called; amazing! Convenient location in the heart of Tysons, tucked behind an office building with parking right in front of the shop. I sat at the bar with some refreshing water and spoke to Lizzy about what I was expecting. She asked plenty of questions and went behind the bar to whip up some concoction to give me highlights & lowlights; and went straight to work. I have lots of hair and she had to mix up more to finish me off. That took the most time. I sat under an awesome dryer that was completely silent and had no air blowing from it. I have no idea how it worked, but it was nice to sit and enjoy my magazine. The drying took 20 min or so. Removed the foil then shampooed. The shampoo was just okay; I would have liked more of a message with it. She was trying, but lacking skills. The cut came next with a quick blow dry. Awesome! Cut was great, highlights/lowlights just what I needed/wanted. Lizzy was point on! More expensive than I would have preferred; even with a 20% coupon...I purchased a product too. I will come back for sure, but will have save some $$$ first. Thanks Lizzy! 4 stars for cost.