Dr was very nice. Insurance clerk and receptionist must have been having a bad day as they were sort of rude. Charged my insurance as medical instead of routine and charged me a co-pay that I should not have had to pay. When I checked on it, they said they would refund. Then told me some tale about my husband having a spot that they were watching and would file his major medical and use the co-pay for him. NOBODY has ever said anything about a spot and nobody has ever told my husband anything like that. They must have confused us with someone else.