I have to say that I was extremely disappointed on my last visit. I went in to see my usual stylist for a cut and highlights. Unfortunately the color came out wrong, and she quickly offered to fix it, which was much appreciated. I do understand things happen, and I am by no means upset with her. Unfortunately it was the events after that had me (to be VERY blunt) pissed off!!! I've been in customer service management for over twenty years, and felt the way it was dealt with was a slap in the face to me as a customer. The woman (not the usual twenty something ladies) at the sales counter where you make payment stated to me, and I quote... "Here's what I'm going to do for you. I'm not going to charge you for the second color". My response... "Well I would hope not because it was the wrong color". She replied, "I'm going to give you this coupon for a free eyebrow wax, or conditioning treatment". I honestly was in shock, and didn't know what to say. I will tell you why in a moment... My stylist then came out and asked about the color, and if it was ok (another stylist had to finish drying and styling my hair due to her next appointment. Which was fine (understood). At that point I was still speechless, and replied "it's fine". She offered again to work on it, and I declined. At this point I had spent three and a half hours at the salon. I was tired, upset, didn't think my hair could stand a third treatment, and honestly didn't want to deal with the woman at the customer service counter any further. This is how I see my experience there. My stylist did the right thing by wanting to fix it to my satisfaction. Thank you! Still, part of the problem was that she made a decision to do the process a little different, but didn't let me know. At that time perhaps I would have learned what I did later from her in regards to what the possible outcome could be by changing the normal process. The color that was nowhere near how I usually color my hair. I would ask that you partner with your client, so they're prepared, and there's a clear understanding on both sides. But!!! What really left me wanting to let the lady at the customer service counter have it was her comment. "This is what I'm going to do for you... I'm not going to charge you for the second color". Seriously????? I didn't ASK for the color to come out wrong. It was a MISTAKE! And, for her to act like she was doing me a favor really PISSED me off!!! How dare she... As for her coupon??? Frankly, I don't have much for eyebrows, and the conditioning treatment should be free anyway due to a second process being done to me hair!!!! She did me NO favor. What she did was make me feel like my business didn't matter. Maybe $115 + tip isn't much money to her, but it is to some, and I left there without her caring if I was happy or not! I wasn't. My hair still isn't right, but after two treatments, 3.5 hours out of my day there, and her comments? I just wanted to go home. I had already missed my plans for the night. Again, I'm not mad at my stylist. She offered to do the right thing, but what I'm guessing was the manager on duty did not do right by me!!! It's five days later, and I'm STILL mad about her insensitive comments! "Here's what I'm going to do for you". Really???? My hair is a sensitive subject from past medical issues. I'm lucky to have any, so yes I'm upset. Right now it has hints of a lavender color, a dull and maybe almost gray color with a lot of brassiness to it. She didn't ask anything. She didn't make sure I was happy. She just walked away. I don't know how she comes to what is the right thing to do in these situations, but she could use a whole lot of customer service training. Don't act like you do people a favor when it was no fault of their own! It's insulting!!! Insensitive. There was no question of if I left there satisfied.

Definitely one of the more high-tech examinations I've had in recent years. I think they have made the effort to have all the latest and greatest testing equipment on-hand, which I think is a good thing. A lot of the old tests were uncomfortable (air puff, eye dilation), so a new method of testing is welcome.