Upon entering the office, we were greated by such a lovely staff. They are energetic and friendly. However, once in the examination room, Dr Brodie was far more concerned with his cell phone than the situation I was discussing with him. He was actually texting while I was speaking! I find this a total lack of respect for me, my health and my time. Unreal. I will not be returning.
Brodie Optometry replied:
Obviously, I did not meet this patient's needs. I try to give all of my attention to every patient. I do not know which patient was offended because the name was not included in the review. I have 3 children ages 16, 13, and 9. The oldest one drives, and the other two are in various activities. I have told all of them to text me rather than call, so I can check their message and see if they need my urgent attention. I also have given my cell phone number to many school nurses for quick communication or answers to their questions. When I receive a text message, I check to see who it is from and if it is an emergency. If it does not require urgent attention, I do not send a reply. If it does, I send a reply. I have never ignored a patient to text, but as stated earlier, I did not meet the expectations of this patient-whoever they are. I apologize for their experience, as it is not an acceptable experience at Brodie Optometry, and I think my track record speaks for itself.