Bill's Automotive
Automotive
131 Buckingham Street
Hartford,
CT
06106
Mon - Fri: 7:30AM - 5:30PM
Sat - Sun: Closed
About
Welcome to Bill's Automotive! You get it all here, courtesy, honesty, quality, and incomparable customer service. Plus, we provide FREE loaner cars!
Here at Bill's Automotive, we are a full service automotive repair and maintenance shop serving the Hartford county area with many years of consistent and friendly service. Our professionalism sets us apart from the rest. Visit us for all your maintenance and repair needs. We are AAA Certified, providing you with the highest quality service.
We are a friendly, clean, and efficient shop. Located just a 2 Blocks from downtown Hartford. We understand that sometimes car repair can be stressful, and we strive to make your experience as convenient and comfortable as possible by offering a FREE shuttle service to Hartford and surrounding areas.
We specialize in Audi/VW/BMW/Volvo/SAAB/Toyota/Honda/Nissan/GM/Ford/dodge/Jeep
Services
- Alternators and Starters
- Domestic Repair
- Electric Repair
- Electrical Repair
- European Repair
- Foreign Repair
- General Repair (Aftermarket)
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Oil Change Facility
- Radiator Repair
- Service Department
- Tire & Brake Repair
- Transmission & Clutch Repair
- Truck Repair
Languages
- English
- Spanish
Insurance
- Any
Payments
- American Express
- Cash
- Check
- Debit
- Discover
- Mastercard
- Traveler's Check
- Visa
Staff
Mike Turner
Joe Vassallo
Certifications & Memberships
1 stars MELISSA G Featured review
I liked going to Bills be ause it was very convenient. However, I spent over 3 gs here in a year. Call me gullible because I never researched the repairs they were doing on my car. I got smart this last time and shopped around. I am very disappointed with Bills. They gave me a price of 1200 to replace 6 spark plugs. I was told it would take 7 hours for labor. Even if it took 7 hours that should be about 700 fit labor and maybe 100 for parts. That doesn't add up to 1200 though. When I called around I was told this job would take 3-4 hours. I ended up calling Bills back to tell him my findings and he would not budge on the price. I ended up taking my car to Toyota and paid under 400. Moral of the story, shop round before having Bills do any repairs. I will no longer trust Bills.
Bill's Automotive replied:
Melissa,
I have done my research and also shopped around myself. We have made a mistake with the labor guide. Sometimes the guide is wrong and causes us to misquote job either to high or to low. In this case we mistakenly quoted you much to high as far as the repairs for replacement of your spark plugs. I know you feel like you were be taking for a ride but the truth is we made honest mistake. In the defense of the employee who made the mistake I can see how it happens. Being unfamiliar with our labor guide system was cause for all the confusion in the estimate. It wasn't until after you called a second time that I began my research and saw where the error was made. We are terrible sorry, I realize your position and I myself if put in it would feel the same, but I cannot stress to you enough how unhappy we are with the mistake and how sorry we really are.. I hope you will find it in you to realize that we are everyday people to and sometimes we do make a mistake. Again my deepest regrets regarding the matter.
5 stars MAXINE S Verified customer
AS ALWAYS I WAS TREATED LIKE A QUEEN AND EVERYTHING WAS TAKEN CARE OF IN A TIMELY MANNER.
5 stars JAMES T Verified customer
Friendly. Honest and competent. I trust their judent advise and work quality
5 stars Anonymous Verified customer
I called monday to make an appointment. You were honest enough to tell me that you could only take my car on Friday. On Friday you went above and beyond what you should do to take care of my car and my wallet -Even make me save a couple of hundreds $ since my warranty ends in 2 months- . You guys are honest, efficient, courteous. Simply the best!!!
5 stars JULIE M Verified customer
Nobody does it better!
5 stars LARRY D Verified customer
Repairs were explained clearly prior to the work being started as was the associated costs.The work was completed on time and actually came in a little below the quote.
LD
Newington
5 stars Anonymous Verified customer
Excellent,you always feel comfortable and well taken care of when you go there.I will recommend them to anyone.
5 stars LESIA W Verified customer
Great service, friendly & knowledgeable staff, never a feeling you've been upsold. Best auto maintenance & repair shop around.
5 stars Anonymous Verified customer
Good job guys : ) . I am going to recommend my co-workers to you guys
5 stars MARTHA H Verified customer
Always great service, considerate of my time.
5 stars Anonymous Verified customer
I needed new tires after getting a flat and was very happy with the help I received. I was able to drop the car off and it was done that same day. Joe was great at explaining what type of tires were purchased and he found a great set for a reasonable price. I will definitely be back to bills!
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