The facial, massage and pedicure were all great. However, there were two things that were upsetting about this experience. First and foremost, when I booked my package I asked what the difference in price would be the services I requested be changed and/added on. I was quoted $135. However, at checkout I was charged $185. I asked the woman checking me out about it and she was said I was charged more because I used the turkey creek location rather then the west Knox location?? But I clearly was booking at turkey creek when I reserved and was quoted a price. I do not think it is okay to charge more they what you tell a customer you will charge without talking to them about any changes in price first. Second I was not given any choices for lunch. any time I have ever booked a spa day at any other spa they offer you a selection of lunches. But apparently Bellaza just picks your meal for you which if you have any allergies and/or are a vegetarian etc this is an issue. Other then these issues I had a great experience and was planning on coming back but due the overcharge I will probably use another spa for future apts.