92.5% would refer friends and family to us

1 stars Customer since 2013

Stephanie was awesome. I'm a licensed Cosmo girl for 3states. She's gonna go far in the business. Congrats she graduates Saturday. The school over all deserves an excellent rating. Th. l alfsnop

1 stars Customer since 2013

Horrible customer service by the instructors. I have been using Aveda Institutes for years in different cities. I will never use this school for any services again. She was rude and unprofessional. I don't do the scheduling, if your staff over schedules your services don't take it out on your customers. What does that teach your students? If I call and schedule services back to back why should I have to cancel half my services once I'm in the chair? She literally jumped my case because of the way her staff scheduled me. If I had known I couldn't get everything done at once I would have rescheduled or gone somewhere else to begin with. Cheap services, but I would rather pay a little more and get treated like a paying customer.

5 stars Customer since 2010

I love coming to the Aveda school. They always do a really good job and the stylists are personable.

5 stars Customer since 2014

Very nice facility, the staff was very friendly, and the student who did my hair did a great job. Services included were fantastic (facial and hand massage). It's a little strange to be stared at by 5 or 6 people while your hair is being cut, but it's a school - what do you expect? Will definitely return.

2 stars Customer since 2010

I had a problem after getting a permanent at Aveda a few weeks ago. It srems to have clashed with haircolor I am using. I had even brought the color container so they could see the ingredients.

I went in yesterday to see if they could fix it. The perm didn't really take and stripped the color, bounce and shine from my hair. They did a botanical which helped a little, but not enough. Then the student blow dried my hair almost straight when I said I wanted it a bit curly with height at the top.

5 stars Customer since 2013

Bre did a great job matching up another salons colors. Its looks great

4 stars Customer since 2011

I believe the lady that took my appointment weeks ago did not put it in the system. When I showed up for my Saturday, April 5th 1pm appointment, the lady looked at me like what appointment. Your people need to be more careful when taking phone calls and confirmations should be done also. I was never called back or confirmed via email either.

5 stars Verified customer

excellent

4 stars Customer since 2014

I had a pleasant time the crew there are so helpful. I've been there a few times and everyone time i had a different student and they all did a fabulous job. I will be back.

2 stars Verified customer

Very disappointed that my requests, written at time of making appointment, reminded at time of check-in and repeated to both the student and the instructor, were ignored. I specifically asked for an advanced student who had experience cutting short, curly hair. The student was lovely but admitted she was "nervous" about the haircut because she had never really cut short hair on a women before. When I asked the instructor, she replied "oh, she's done it before, I have worked with her on a couple of short cuts". As it turned out, the instructor cut my hair because we ran out of time. I felt railroaded into having the work done by someone not qualified (up until the instructor took over). I think you have to be very upfront with customer about the students experience and that requests such as mine should be taken very seriously or at least acknowledged (sorry, we don't have any advanced students available, etc.)