At first, I was disappointed because when I booked my appointment online several weeks ago, I requested a specific student. However, when I got to my appointment, she was in the middle of a client and I would have had to wait another hour. So, I was given a different student. It turned out to my advantage - the student and the instructor were great - and knew exactly what I wanted. This was my first time to have color done at this institute and I was very pleased with the results. Next time, I will request and insist on this student for my future appointments. She was pretty new at the school, but very conscientious, polite and willing to please.