I've frequented Aveda before so service can range from good to bad, sometimes in between. My most resent visit was decent enough to where I was done with a full highlight/lowlight in 3 hours. The student I had lacked a bit of social skills and was a bit awkward and unsure of what to do, but was pleasant enough. For an advanced student, I found this odd. Another student was instructed to help her foil, in which her annoyance by this clearly showed. The instructor on the other hand was all over the place and would not listen to the colors I had in mind, but rather what she thought would work. So my hair turned out ok, but could have been better had they listened. All in all I would rate it a 3 stars mainly because I was able to get out of there within 4 hours (this is a plus because they are students and I understand they are learning).