Very nice people and staff, but both times I went I didn't get anything like what I asked for. First time I wanted my hair very dark with highlights. I told her my hair turned very red so to make sure she used ash. Well my hair ended up turning very red. Second time I went in I wanted highlights all over, my hair ended up looking like all solid blonde instead of being highlights. I told her to make sure to put a lot underneath where I put my hair up in a ponytail and it didn't even look like she put any in. Both times I was unhappy and I will not be returning.
We are very sorry you are not happy with how your hair turned out. We do stand by our commitment to make things right, and would like the opportunity to correct your hair color. We will call you to discuss the possibility of making the corrections at your earliest convenience. Again, we are very sorry and look forward to make this right for you.