Being that you are a walk in clinic, it was quite busy on the Sunday I was there. There was a reasonable wait considering all the patients. The front desk personnel kept me informed of what was happening with my dog and were always patient, sincere, and friendly.
I was witness to at least 3 incidences (2 in the lobby;1 phone conversation) of clients expressing anger to the staff. The clients attitude was unwarranted and mean. The staff always responded respectfully, professionally and very patiently. I was very impressed.