95.0% would refer friends and family to us

5 stars Customer since 2014

We were referred to ASG for an ultrasound after our sweet little Boston Terrier, Leroy Brown had spent the previous 24 hours vomiting and yelping in pain. We had taken him to the ER in Eagle Rock for x-rays the night before, then back to our regular vet (Village Vet) earlier that morning for more x-rays, to no avail. He appeared to be getting more and more lethargic and distant as the hours went on, which we knew was not a good sign. We head over to ASG, and were quickly escorted into a waiting room where Dr. Coddon arrived shortly thereafter. She took one look at him and immediately sensed that an ultrasound was not going to cut it and that he very likely would need to be admitted into emergency surgery to remove whatever it was that he had eaten. We were given the financial details in advance (a printout of the low and high end of what the services would amount to), and made the decision then and there to get Leroy into the operating room.

We left ASG that afternoon feeling emotionally depleted, but comforted in knowing that Leroy was in the best hands possible. Not long afterwards, we received a call from the doctor letting us know that everything had gone extremely well and that they had found a "foreign object" (a combination of some sort of fabric and chunks of Nylabone) lodged somewhere between his tummy and intestines. Had we waited any longer, his complications would have been much more severe.

Leroy stayed at ASG the next 3 nights and we made sure to stop by and visit him each afternoon. 18 staples, one cone and multi pain meds later, our little guy is back home and back to his needy little self (success!). He is staple-free and can brag to his step brother (our other Boston, Geronimo) all about his battle scar. For this, I have to thank Doctors Huber, Coddon, Nelson, Steve Katz and the entire ASG staff for their diligence, expertise, patience and compassion in caring for my baby.

- Hazel A.

5 stars Customer since 2014

We were referred to ASG for an ultrasound after our sweet little Boston Terrier, Leroy Brown had spent the previous 24 hours vomiting and yelping in pain. We had taken him to the ER in Eagle Rock for x-rays the night before, then back to our regular vet (Village Vet) earlier that morning for more x-rays, to no avail. He appeared to be getting more and more lethargic and distant as the hours went on, which we knew was not a good sign. We head over to ASG, and were quickly escorted into a waiting room where Dr. Coddon arrived shortly thereafter. She took one look at him and immediately sensed that an ultrasound was not going to cut it and that he very likely would need to be admitted into emergency surgery to remove whatever it was that he had eaten. We were given the financial details in advance (a printout of the low and high end of what the services would amount to), and made the decision then and there to get Leroy into the operating room.

We left ASG that afternoon feeling emotionally depleted, but comforted in knowing that Leroy was in the best hands possible. Not long afterwards, we received a call from the doctor letting us know that everything had gone extremely well and that they had found a "foreign object" (a combination of some sort of fabric and chunks of Nylabone) lodged somewhere between his tummy and intestines. Had we waited any longer, his complications would have been much more severe.

Leroy stayed at ASG the next 3 nights and we made sure to stop by and visit him each afternoon. 18 staples, one cone and multi pain meds later, our little guy is back home and back to his needy little self (success!). He is staple-free and can brag to his step brother (our other Boston, Geronimo) all about his battle scar. For this, I have to thank Doctors Huber, Coddon, Nelson, and the entire ASG staff for their diligence, expertise, patience and compassion in caring for my baby.

- Hazel A.

5 stars Customer since 2012

Ths is the second time I have been "lucky' enough to get a referral to ASG. The first time was with my little terrier "Gimlet" she had Inflammatory Bowel Syndrome and received excellent treatment from Dr. Schulman and is now leading a healthy happy life.

This past Friday her BFF "Furla" was operated on, for luxating patellas. Dr. Strom did the surgery and she is home recovering.

In both instances I have been very impressed with the whole staff at ASG

5 stars Customer since 2014

Thank you

5 stars Customer since 1997

I hold a very high regard for the doctors and staff at Animal Specialty Group. I have had very positive experiences with Drs. Wendelburg, Bilbrey, and Huber over the past 20 years. 5 of my dogs have had surgery/specialized procedures here and have had excellent outcomes. My German Shepherd had hip replacement surgery last week and I was very surprised and thrilled that one of the interns, Dr. Simon, called me twice a day with updates on his progress. What was even more reassuring is that Dr. Simon listened to my experiences and tried to apply those successes while my dog was in their care. I would highly recommend this group of specialists if one is needing complicated surgery for their dog(s).

1 stars Customer since 2014

I arrived 15 mins early to my schedule appt (10/10/14) with Dr Chaplow. I was not actually given any paperwork to fill out until my scheduled apt time and did not actually see Dr. Chaplow until 30 mins AFTER my appt time. Dr. Chaplow was friendly and informative. I agreed to leave my cat and proceed with the endoscopy. Dr. Chaplow's assist (man with glasses and dark hair) called me around 6pm, told me my cat was ready to go home and asked when I would be arriving to pick her up (pretty sure he was leaving at 7 and he wanted me to get there asap). I was originally told to pick her up my 7pm. So I left my work in Van Nuys and drove to pick up my cat. When I arrived and he brought her into me she couldn't even stand up, had a glazed look, and completely out of it. I stated that based on numerous surgeries she has had previously that was not typical behavior and I was uncomfortable taking her home in this state. Dr. Chaplow's assit agreed that it was better to leave her until she was more alert. OK, then why did he have me come and pick her up? I drove 22 miles to pick up my cat who was NOT ready to go home. So I drive BACK to work and told them to call me when she WAS ready to go home. I received a phone call about 1 1/2 hours later from the doctor on staff over night approx 9pm (on 10/10). He stated she was ready to go home. I began asking questions about her state and his responses were short and rude. I explained that I was there an hour and 1/2 ago and she was unable to stand and inquiring if she was fine now? I tried to explain this was not typical behavior for her and was dismissed with "this is normal in older cats". An addition, I did NOT want to make a second trip there is she was NOT ready to be picked up. His rude response was "then we should check her liver levels". I was a concerned pet owner inquiring about why this was taking so long to wear off when this has not been I'm experience in the past and was met with rude, unhelpful, unprofessional responses. Based on all this I don't know that I would recommend ASG to anyone. I have lived all over the country and taken my cat to many specialist. This is NOT how you treat people and their animals; particularly when they are spending thousands of dollars trying to determine their pets illness.

5 stars Customer since 2014

Professional from beginning to end. Very pleased with the services they provided, from the front desk, to the technicians, and the doctors.

5 stars Customer since 2014

my experience has been very good so far. My dog had surgery last week and is healing nicely. Just about everyone is very kind and they call you twice a day while your animal is in the hospital to update you on their condition.

4 stars Verified customer

As an emergency facility they are an absolute godsend to the LA community. I am so thankful for 24-hour specialty care, especially the surgical teams. Our dog underwent emergency surgery and chemotherapy so we were constant visitors to the facility for over five months. It's in the longer term that you notice some issues. Communication is their biggest challenge. Technicians and doctors sometimes contradict one another and your left confused. Appointments are fumbled, info isn't consistent. Front desk personnel are wonderfully responsive in emergency situations, but for follow up appointments performance is lackluster; they could use some customer service training. The facility sits next to an open sewer, the dumpster always seem to be overflowing, and please don't subject your clients to a tv blasting bad cable while they are possibly coping with very upsetting life and death situations.

5 stars Customer since 2014

The doctors kept me well informed after my dog's surgery, calling me twice daily with status updates. Everyone was very attentive, kind and professional.

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