The technicians did a good job on my car. There were two issues that I was disappointed with, however... My appointment was for 8:30am and I arrived and checked in prior to 8:30. My car was not taken into the garage to be started on until 9:00. It is frustrating to sit for a half hour after having made an appointment and watch your car sit in the parking lot. Also, as I was sitting in the waiting area, I overheard the staff talking about how they were short an employee the day I was there and they were backed up. All of the staff in the building that were greeting people walking in were stressed and flustered the entire time I was there. I would have appreciated being told when I arrived that they were backed up and my service may take longer than expected.