Acoustics Audio
Retail
(877) 877-2838
Mon - Thu: 9:00AM - 5:00PM
Fri: 8:00AM - 5:00PM
Sat - Sun: By appointment only
About
Audio and video accessories, cable, wire connectors, etc. room acoustics, design and sales.
Languages
- English
- French
Payments
- American Express
- Debit
- Discover
- Mastercard
- PayPal
- Visa
Staff
Bruce Atkin
Certifications & Memberships
2 stars Anna F Featured review
Delivery was excellent as were the products. Service another deal. They would NOT take back any unneeded extra panels. The room set up they sold was way too much, resulting in a dead sound. Upon trying to return some of the panels for exchange for another product, I was informed they would not take them back, due to breaking up the package, and the brown color of the foam was not a typical color sold (not sure what would be typical, as brown blends in nicely with paneling of my room). Anyway, lesson learned- UNDER order any products in number, and if more are needed, you can always order more- you CAN'T send parts of packages back. Also, check to see if they will take any of the products back BEFORE you order, and get it in writing. I'd go with the The Cable Company- they always allow returns on such products, and I've had better service with them in the past. The foam panels, however were of good quality, and worked well.
I'm very sorry for your negative experience you had, these panel are only sold in boxes of 12 pieces and are not sold individually, so the manufacturer will not take partial returns, I explained to the customer to sell them privately on EBay or other web sites. As of January 2015 Auralex Acoustics will not be selling Brown anymore, for custom colors only provide 5% of their sales. They will only be selling Charcoal Gray, Burgundy, and Purple. I wish these product were sold separately, it would be much easier for the customer, but we don't make the rules.
5 stars Te S Customer since 2015
Easy and fast!
5 stars Steven E Customer since 2014
Easy to work with. Fast, efficient. Customer Service helpful over the phone
You had what I needed
Thank you for for such a positive review, we make it our business to provide a high standard of customer service to all our customers.
5 stars Anonymous Verified customer
Great service. There was a small issue with my order and they were quick to reach out to me and let me know all the pro ... Read More
I am extremely pleased that everything has worked out well for you, our aim is to please and satisfy every customer.
5 stars Anonymous Verified customer
I ordered the wrong amount of Isomax Clips, I called Acoustics Audio about my dilemma, in 3 days I got the 10 clips I w ... Read More
Thank you for such a positive review, we always strive to help our customers to the fullest. Without you , we wouldn't be here.
5 stars Anonymous Verified customer
I just bought Pro-Panels from Acoustics Audio, it took 3 weeks to receive them but it was well worth it, the color were ... Read More
Thank you for your feed back, it is very positive and it's nice to see that we are doing something right. We promise to keep up these high standards.