The setting: Tues. morning, 8:10am, the parking lot is already full of cars, the office is very busy and the shop is already more than awakened. I come in needing only (she said faithfully) a screw taken out of a tire.
The response: A slight (you-gotta-be-kidding) smile was rendered by the kind gentleman, he spoke with the owner. I was told it could be a half hour prior to assistance, but I said ok, I'll wait.
The service: All was taken care of and I was out and in my car in about 45 minutes.
The result: Eureka!!!
The review: Exceeds!