Very friendly front desk staff. My esthetician was running behind so we started late. She was nice and straight to business. The room was small but comfortable and had nice music playing. During the facial you could hear all the chatter from the main space and the music was interrupted by commercials which wasn't relaxing at all. Very nice foot massage during the facial. Facial seemed short, was told 50 minutes when I booked and with a late start it was only 30 minutes.
Overall, it was a fairly good experience but for the cost I would not go back. If you are looking for a relaxing time for self care this wouldn't be the place.