First of all, I used to work at a spa and have gotten many massages and facials. I have been to Accolades about 6 or 7 times before and had a great experience, so when I got an email for a facial/massage special I decided to go with my mom. In the past it was nice and clean, I was offered tea or water when I arrived, everyone was polite and overall it was a serene place. The massage therapists were also really great, there used to be a woman there who gave one of the best massages I've ever gotten. This time for some reason was different....I'm wondering if there has been a change of ownership, or maybe they had a really busy day?
We arrived and no one offered us anything to drink. I had to ask after my massage and my mom had to serve herself. She commented that the place looked dirty (and we aren't neat freaks). Somebody who worked there had a kid who was running around screaming. They also didn't tell us that the massage therapist was a man (which is always nice to know). The massage was jerky and a little rough and loud opera music was playing. It wasn't at all relaxing, and we were both glad we had only booked 30 minutes.
I actually enjoyed the facial, although she was a little rougher than other estheticians I have been to. My mom didn't really enjoy the facial, but our skin looked great and we liked the products she used. If she was somewhere else I might go back again....but after this last experience I will be hesitant to return or refer others.