96.6% would refer friends and family to us

1 stars Verified customer

So far, my experience with Access Family Care Dental has been awful. I was a new pt, had tooth pain, made an appointment - had my teeth cleaned/xrays and the dentist found a small cavity on the tooth that was not causing me pain. I kept stressing that the pain was in a different tooth but she and another dentist who looked at the xray stated the same thing - that they "did not see anything of concern" but that we would just "watch it". Well to make a long story short - I left for vacation the next week and while on vacation had to have an emergency partial root canal on the tooth that was bothering me. The dentist out of state looked at the x ray and saw clearly that it needed a root canal. Needless to say, my vacation was ruined with all of the pain before and after this procedure. I came home and was told to follow up with my dentist to have the procedure completed. I made an appointment with AFC when I got back. The dentist told me that she needed to refer me to an endodontist to complete the root canal and that I should be hearing from them in a couple of days. This was on a Tuesday. The tooth had not been hurting at that time but by Friday, I had not heard from the specialist and the tooth began hurting again. I called the endodontist but they had closed for the day. I spent the whole weekend in excruciating pain again. Monday morning I took off of work and just went to the endodontist as I was in so much pain. Thanks God I had a copy of the referral with me because they stated they had never recieved the referral, the xrays or the medical records that I had brought with me from vacation and gave to the front desk at AFC. A needed root canal was missed on X ray which ruined my vacation and a referral was not completed - this in my book is unacceptable and appalling. Also, I figured I would have to take an afternoon or morning off to have the root canal completed, but I also ended up taking another whole day off d/t pain and to see the endodontist and clear up the referral mess. Not only was the front office staff negligent, but 2 dentists as well. Needless to say, I will not be back to AFC nor recommend to anyone that they go there.

5 stars Verified customer

I needed a cap instead of a crown put on my tooth and it was not painful at all and has not been since.

5 stars Customer since 2014

My dentist was amazing. She did everything in a timely manner and did it well. She listened to what I needed and was very understanding to all my dental needs. Im so glad I was able to get all my dental work done before I had the baby. Makes me feel more confident about myself and my ability to practice good dental health. A+++

5 stars Verified customer

They are all so friendly and warm. The staff seem to get along with each other so the atmosphere is always pleasant. Very professional in their work. Not rushed. Open to questions. Overall great experience for what is normally my most dreaded checkups.

5 stars Customer since 2008

They all were very nice and provided excellent service!! They get you in fast!

1 stars Customer since 2013

It was terrible. I spent an hour and a half with the dentist trying to pull a tooth out. I was in extreme pain and she was not compassionate at all. Kept telling me that I was fine when I wasn't. She finally went and got another dentist to finish the job she couldn't do. Now I am still in extreme pain and my upper jaw feels as if I have bits of broken bone left in it. It hurts very much still and I can feel pieces still protruding out of my upper gums. Not happy and still in a LOT of pain. Pain meds already ran out yet I still hurt.

5 stars Customer since 2014

Went here for my 3 year old. They were very good with her and made her feel comfortable. They explained everything to us very well and were very informational and very nice and welcoming

5 stars Customer since 2012

I really enjoy my visits to Access Family Care Dental in Joplin. The staff are very polite and they remember your name. It is the best Dental experience I have had in my 51 years of life.

5 stars Customer since 2011

i love going to access for my dental work. i feel very relaxed there and the employees are always very nice and talkative. and the techs and dentists always take their time with me, to explain things and make sure i'm comfortable. and the skills of the workers are top notch. i feel no pain and that's very important to me. i travel over 80 miles to go to your clinic, and it's well worth it!

5 stars Verified customer

they are very nice and courteous and treat you with respect and you don't have insurance it's a great placethat will clean your teeth and Fix your teeth at a minimal charge.