We like Dr.Thomas very much. Your receptionist is very busy answering the phone which is great. But the people who are there in person to check in waits a along time to check in because she is on the phone. I would recommend she take the persons number and call them back after everyone is checked in who is coming in for an appointment. I did leave a voice mail to make appointment and receptionist said she does not get those messages, so I stopped in person to make appointment. She also said out loud a couple times that she lost some people on hold.
Floors are a little dirty, they should be shinny just like at people hospital.
My pet was very comfortable there in office.