I have been coming to the Z Talent salon for years and I have always enjoyed my service, but during this visit I was not pleased. First I had a color appointment with Katie which was amazing! Katie did a fantastic job and I was more that happy with that service. Then I discovered that my haircut appointment had changed both time and stylist, which no one made me aware. When I said something to the receptionist she was very apologetic and I very much appreciated the way she handled the situation. I was not pleased that I had to sit with a towel on my head for an hour and a half. Then when I met my haircut stylist, Kristen, I was very disappointed in the service I recieved. She was very distracted and kept looking around the salon instead of focusing on what she was doing. It took her a long time to dry my already dry hair, then when I told her I just wanted to trim my ends and layers she didn't ask me anything about the shape or what I wanted she just barely cut off 1/4 inch and didn't even attempt to shape my layers the way other stylist have in the past. At this point I wasn't very confident in her skills and was afraid to ask her to do anything else since she seemed so distant and distracted. The bottom line was I paid $25 for a haircut that wasn't worth my time or money. I love this ZSalon but I was so disappointed in the haircut service during this visit. It makes me nervous about scheduling another appointment for fear that I will have to pay for another flop.