We have been going to WD for quite a few years now. Initially we loved going there, the service was great. However, over time we noticed that we had to WAIT forever to be seen. I travel from Waldoboro to Wiscasset for my kids' appointments. After waiting one too many times, I made a phone call ahead to see if they were running on time. They assured me that we would be seen at our scheduled time. We arrived at the office and ended up waiting 45 minutes before being seen. My daughter went in October for an appointment, she waited an hour to be seen. Once she was in the chair, they put the block in her mouth to hold it open, the tube to dry out her mouth and the woman left her sitting there because she was double booked and went to her next patient. My daughter sat there like that for 25 minutes before anyone checked on her. She actually did time it(she's a very responsible 17 year old). This last appointment yesterday with my son was scheduled for 3pm, The office called and asked if we could be there at 2:30 as they were "ahead" of schedule. We arrived at 2:25. They didn't inform us they were now running late and he didn't get seen until 3:25. Yes, I complained. This is VERY unacceptable. I understand things happen and I don't mind waiting 10-15 minutes because of that. However, MY time is just as important to me as your time and this repeated habit of making people wait well over 15 minutes, if not an hour, is ridiculous. I was not the only mother called to come in early, there was another woman who came in with her two children from Jefferson, and she was just as upset as I was. The office staff asked me if I wanted to reschedule. Why would I want to reschedule when the same damn thing will happen? My son (another responsible teenager) then informed me that they had been none too gentle when giving him the needle, holding his tongue down, etc. That must have been the payback for my complaint. The past 4-5 times we have had scheduled appointments we have had to wait well over 15 minutes to get in. To be honest, I normally do not complain like this but it's a repeat every time we have gone lately of consistently making us wait.