88.2% would refer friends and family to us

2 stars Verified customer

the Dental Care is good, The office is a terrible.

They cancel appointments, over book -- long wait times before you hit the chair.

The office staff gives you the run around. They seemed to be untruthful in my experience.

the office reminders are a nuisance. They send email reminders and texts, which when you confirm them it means nothing-- because they still call you to confirm the appointment.

Fyi, the lobby looks nice and updated, but the rooms are quite old, yellowed equipment.. etc

The one positive has been the medical staff, they are very nice, and have provided good care.

But is it worth dealing with the front end, I'm not sure.

Cape Coral Towncare Dental Associates replied:

It is unfortunate that your comments were submitted anonymously leaving us no way to contact you to address your concerns. We apologize for not meeting your expectations; patient comfort is one of our top priorities. We urge you to contact us so we can discuss your specific situation

1 stars Verified customer

The dentist was fine. The office staff is terrible. Billing department terrible.

Cape Coral Towncare Dental Associates replied:

We regret that we were not able to fully meet your needs and appreciate your efforts to continue working with us while we attempt to come to an amicable resolution to this issue. Please contact the office if you have any further concerns.

4 stars Customer since 2012

I just noticed that there are reviews out there for this dental office where I have been a patient for almost 5 years. I can't believe we are talking about the same office. I have periodontal maintenance cleanings 3-4 times a year. Yes, these are expensive treatments, but I knew before I went there that I needed them. I find their prices to be within a competitive price range. Most of all I am astounded by the comments about the staff and the wait times. I have never waited more than 10 minutes, in or out of the treatment rooms, and every employee I have met, front office, dentist, hygienist, dental assistant or whomever, is unfailingly polite, concerned, empathetic and efficient.

1 stars Verified customer

My husband and I chose Towncare for our provider with our insurance. We couldn't wait for the year to be over so we could drop them. They gave me a crown that looks like a child made it. In fact the dental assistant was the one who put it in. It was expensive and I'm sure it will need to be replaced. They are also running a scaling scheme. They insisted my husband have scaling done and told him he could have it done at the Edison Dental - he went to the Edison and the said he did not need scaling. Even though he had the paperwork from the Edison Dentist Towncare still wouldn't clean my husbands teeth. Save yourself the aggravation and humilation and go somewhere else. PS: the front desk help is curt and rude.

Cape Coral Towncare Dental Associates replied:

Due to the anonymous response , we are unable to contact you but would be very happy to speak to you about your concerns regarding your visit to the office.  We want every visit to be a positive experience and every experience to be better than the one before.   We urge you to call our office manager and give us the opportunity to earn back your trust.

5 stars Customer since 2004

As normal Cape Coral Dental Associates did a terrific job for me. The staff is happy and friendly which creates a relaxing atmosphere.

Thanks to my hygienist you are a doll. Keep up the good work gang!!

Daniel Meadows

1 stars Verified customer

They charge double on everything with no real compassion !

Cape Coral Towncare Dental Associates replied:

We apologize for your negative experience at our office. We do our best to keep our prices competitive and we are disappointed to hear of your dissatisfaction.

4 stars

First-the waiting area and all rooms I had my dental work in were well kept up, and had an attractive appearance to them-all staff were helpful and friendly-on the negative side -there is a good deal of pressure put on you,in regards to trying to get as much money out of you as possible for services-bottom line is one can only pay what they can pay-however they do try to work within your budget as much as possible-also I am one who believes that if you give me an upfront number on what I will be paying ,after all is negotiated on,then dont try to change the price after each service is performed,you will gain much more faith in prospective clients, and they will want to come back making your business even more lucrative.I do want to say I did have a very upsetting experience in a quote I was given on a rootcanal, was sent to a specialist-and he would not honor what I was told would be the cost,-in honesty I was livid-didn't have work done-but office mgr took care of problem, and I had it done for the quoted amount at a rescheduled time by someone else.One person I do want to give a top notch reccommendation to is Dr. Miller-I dealt with him on several visits, and he is a true professional, He truly believes in making sure the work he does, is nothing but the best,-he really does care about the work he is doing on you, and the treament he gave me, each and every time was top notch-he is a perfectionist who expects his work on your teeth to be flawless.one cant ask for anything more when it come to your health. Dale

1 stars Customer since 2012

Ok so my first priblem was i had an abcess in the back of my mouth that was bothering me for a while so i decided to pull it and the one next to it. I never received antibiotics before my extraction apt. They shot my mouth about 5 times with novacane and started working on the tooth. I could feel pain so they shot me again and again. Still pain. After the first tooth was half way out they told me that i had such an infection that the novacane wasnt working and they may have to stop and put me in an antibiotic. I told them that we were not going to stop with a tooth half out of my mouth. They should of perscribe me antibiotics before..... duh.... anyway i suffered through the pain and had them both removed. About a year later i Had 5 small fillings done in the front of my mouth. A month later had an infection so i went back and they gave me antibiotics and it went away. 6 months layer infection is back and twice as bad so they x ray me again and now say that the filling was too deep and now needs a root canal. I was never told that the cavity may be too big or deep. So now I have a huge infection and they gave me 7 days of antibiotics and the infection did not fully heal so i called them for more antibiotics and they told me no I needed the root canal and they would no longer help me. I'm sorry but I don't have $3000 for a root canal lying around anywhere. Wish I would of read all the bad reviews before I decided to go here. Switching to another dentist to see if they can save my tooth that town are dental messed up without root canal. They will rip u off and make your teeth worse than before. DO NOT GO HERE. U have been warned!

Cape Coral Towncare Dental Associates replied:

Thank you very much fo feedback. You are more than welcome to contact the office to have your concerns addressed.

1 stars Customer since 2013

I would give the Dentist Dr. Miller a 100 plus rating but would give the front office a minus 0 rating.

They devious and find ways to screw patients out of money.

5 stars Customer since 2013

My appointment was almost painless....almost. After my first visit I was very nervous about coming back but knew I had to to fix my problem. Was given several options....didn't like any of them. Dr. Camejo and Heidi welcomed me on their "team" to fix and maintain my smile.

The Doc was as gentle as she could be and Heidi was right there keeping me calm with a gentle but ever present touch on my shoulder and calming words. Wishing I had met them years ago.

Cape Coral Towncare Dental Associates replied:

Thank you for your comments. We pride ourselves on the quality of care we give our patients.

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