Received a pedicure from the Cahaba Heights location and was not pleased with the service. Luckily, I was able to go by the English Village location where the fabulous Liz took the time to re-polish my nails so they looked presentable. I requested to speak to management to have my complaint addressed (and so I could praise Liz's exemplary service) and was told that no one from management could speak with me at that time, however they would call me later. I never received a call. I am a regular customer and will return because I am pleased with the service providers I see on a regular basis; however, the dismissive attitude displayed by management on this occasion definitely makes me feel like my business is not appreciated.
We are so sorry your experience was not relayed to the management team! And we are very lucky to have Lizz on our team. Thank you for your loyalty and for giving us a chance to make this right! Please call the salon and ask for Debbie, or you can email to firstname.lastname@example.org.