96.2% would refer friends and family to us

5 stars Verified customer

Amazing!! Every time I step in the door of Tonya Jones Salon, I instantly get a feeling of peace and very welcome.

2 stars Customer since 2013

I really enjoyed your salon until the last time I visited in April. In April I visited and had a haircut along with buying products. On this visit, my hairstylist who I normally love seemed in a bad mood. I thought this might be because I switched my appointment to be on your Earth Day special. I emailed in advance about changing my appointment, but perhaps she was not notified of this. Truthfully if your stylists don't want to participate in your specials, they shouldn't instead of making people feel bad for coming in on that day.

On this day, I decided to buy products. When I left the salon and got home I noticed that one of the products I bought (a travel size product) was not in the bag. I went back by the store that evening, but it was closed early without any notification. I then stopped by the next day and explained what happened. During this experience, I had to wait 30 mins for someone to address my problem because the cashiers did not know what to do. Once someone was free to speak to me, they then chose to count every product in front of me making it feel as if they thought I was lying and not respected as a customer. I would understand if this was a large bottle of product, but it was a small travel size, which I wouldn't have cared about except it was a $13 loss for me. Then once they were counted, I was told I would need to speak to the manager who was at another office. I left my name and number for her and called later and left a voicemail on her direct line. I never received a call back.

I don't blame the cashiers fully for my treatment as I feel they may not have the authority to make those decisions. I do blame how the business is run. You should respect your customers and make it clear to your employees what that means. They lost my business over a travel size product. Before this event, I would have recommended anyone to try your salon, but now I won't. I haven't been back either.

5 stars Verified customer

Mallory is great!

5 stars Customer since 2014

The Salon was great. I recently moved to Birmingham and was nervous about going here, but the staff exceeded my expectations. I have natural hair and was worried that no one here would know how to properly style my hair. I have had other stylist in the past say they knew how to style natural hair and did not know what they were doing. But Krystal is awesome she knew exactly what she was doing and gave me the best cut that I have had in a long time. I would definitely recommend this place!

5 stars Customer since 2010

Wonderful experience as always. I highly recommend Jamie as a massage therapist.

4 stars Verified customer

Great salon, stylist & service but a 24% Increase for EACH service, is unacceptable. prices were expensive to begin with but I will have to discontinue because of this exorbitant increase.

2 stars Customer since 2014

The staff was really wonderful. I received a wonderful neck message. The shampoo was was wonderful it almost put me to sleep. I'm new to the area a really picky about my hair and unfortunately the hair cut wasn't what I was hoping for it was way expensive. I'm planning to make a trip back to ATL soon to let my hair styllist there cut my hair. I'm just really particular about my hair so take my comment with a grain of salt.

5 stars Verified customer

I loved everything about the Tonya Jones Salon; the staff as a whole was very friendly, and knowledgeable. My visit to the salon was very relaxing!

5 stars Verified customer

This is the best Aveda salon I have ever experienced! From the moment I walked in the door to the time that Theo swept me away and everywhere in between, everyone was very kind to me. He really knows how to coif my curls, and what a shampoo too! I thought I might melt into that chair! Thank you, Tonya Jones and staff for providing an oasis in the Birmingham area.

Tonya Jones SalonSpa replied:

Thank you for your poetry and sincerity in your amazing experience! This is the kind of experience that we envision to make everyone feel like a king or queen when they step into the salon. We look forward to pampering you with Theo and the other staff on your next visit!

1 stars Customer since 2013

Brandi from Tonya Jones salon was the first person to cut my hair so bad that I broke down crying in the salon. I absolutely love Tonya Jones salon and I am so surprised that an upscale salon hired such poor quality hairstylist. I literally went in there yesterday for a trim and ended up not only getting about 4 inches taken off but also butchered layers. Another stylist in the salon tried to fix her mistake the best she could but it was almost to the point of no return. I am surprised that Brandi even went to cosmetology school. PLEASE PLEASE do not go to Brandi!!!

Tonya Jones SalonSpa replied:

Dear Spenser, we apologize for this incident. This is Margaret, the manager who spoke with you yesterday. I am reaching out to you via email, so I can check on you personally. Please also feel free to call me at 205-870-4247 and ask for me.