96.2% would refer friends and family to us

4 stars Verified customer

I love almost everything about the salon. Although, I wish the pricing was more straightforward. When my stylist recommends different processes, she doesn't explain the pricing. She has a printout of my previous services and prices, but it's like a secret file that is never shown to me. I don't mind paying for add-ons, I would just like a detailed invoice when I check-out, to judge whether I want that add-on in the future. I guess I could ask at check-out, but it feels awkward. I pay anywhere between $200-$300, with no idea what I'm paying for at each visit.

5 stars Verified customer

Fabulous service!

5 stars Customer since 2013

Mallory is the best. I love this salon and the customer service they provide.

5 stars Verified customer

Excellent service as usual! Theo always does a great job!

Tonya Jones SalonSpa replied:

Wonderful! We are honored to have Theo on our team, and it makes us satisfied to know you love your hair and service every visit. We look forward to seeing you again soon!

3 stars Customer since 2014

I always receive nice service. No one is rude. I've only had one "wow" experience which was a couple of months ago when speaking to the manager. She noticed I looked lost & happily approached me with a kind, listening ear. I can't remember hee name but she has blonde hair & is young. She was bright & very knowledgeable. She was the reason for my purchase. Everyone else though is nice.

Tonya Jones SalonSpa replied:

Thank you for your kind words Natasha! That sounds like it was manager, Margaret Franks! We really appreciate your honesty and hope to see you again soon.

5 stars Verified customer

Everyone is so nice. I had been having a rough week, and i left the salon feeling relaxed and grateful for the energy and kindness the staff shared.

Tonya Jones SalonSpa replied:

We are so happy to hear your words about your time spent with us at the salon spa. We aim to help alleviate stress, so it is wonderful to know we have helped you this previous week. We look forward to pampering you on your next visit.

4 stars Verified customer

Theo is amazing. Beautiful work, timely, and professional. For the past 2 visits the salon has not had relaxer. I'm wondering whether this is a signal from the salon that clients who use this product are becoming less welcome.

Tonya Jones SalonSpa replied:

Thank you so much for your honesty on this. I am glad we got to catch up more about this in person so we could explain, but I could also apologize for our mistake and remedy the situation. Do not worry, we will always have your relaxers in when you come to see Theo and us on your visits. If there is anything else I can do, please email me at margaret@tonyajonessalon.com. Thank you!

4 stars Customer since 2014

All of the staff was friendly and seemed anxious to please. Atmosphere was pleasant!

Tonya Jones SalonSpa replied:

Wonderful Mary! We are so glad you enjoyed your experience and look forward to taking care of you as a staff on your next visit!

5 stars Verified customer

Neely is the best. She made me feel so comfortable and I love the color we took my hair to. She is so talented.

Tonya Jones SalonSpa replied:

We are so glad you had a great visit with Neely! We are so lucky to have her on staff with us and are glad you got a great color from her this past visit. We look forward to seeing you soon and over the holidays with her and look forward to pampering you!

5 stars Verified customer

I love going here! Mallory is wonderful! I have long straight hair, which is difficult to get even, but she cuts my hair better than anyone.

Tonya Jones SalonSpa replied:

Wonderful! We are so glad you enjoyed your cut with Mallory as well as your experience at the salon in general. Mallory is a gem, and so are you so thank you for your kind words! Hope to see you soon!

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