I really enjoyed your salon until the last time I visited in April. In April I visited and had a haircut along with buying products. On this visit, my hairstylist who I normally love seemed in a bad mood. I thought this might be because I switched my appointment to be on your Earth Day special. I emailed in advance about changing my appointment, but perhaps she was not notified of this. Truthfully if your stylists don't want to participate in your specials, they shouldn't instead of making people feel bad for coming in on that day.
On this day, I decided to buy products. When I left the salon and got home I noticed that one of the products I bought (a travel size product) was not in the bag. I went back by the store that evening, but it was closed early without any notification. I then stopped by the next day and explained what happened. During this experience, I had to wait 30 mins for someone to address my problem because the cashiers did not know what to do. Once someone was free to speak to me, they then chose to count every product in front of me making it feel as if they thought I was lying and not respected as a customer. I would understand if this was a large bottle of product, but it was a small travel size, which I wouldn't have cared about except it was a $13 loss for me. Then once they were counted, I was told I would need to speak to the manager who was at another office. I left my name and number for her and called later and left a voicemail on her direct line. I never received a call back.
I don't blame the cashiers fully for my treatment as I feel they may not have the authority to make those decisions. I do blame how the business is run. You should respect your customers and make it clear to your employees what that means. They lost my business over a travel size product. Before this event, I would have recommended anyone to try your salon, but now I won't. I haven't been back either.