85.9% would refer friends and family to us

5 stars Verified customer

Professional and personable staff. Nice facility.

5 stars Verified customer

Excellent Customer Service.

5 stars Verified customer

Great doctors and friendly staff. Excellent place to go for your eye needs.

2 stars Verified customer

practice has become too large and impersonal. Scheduling difficulties, as you schedule via call center based in California.

Can;t get anyone at Thomas Eye Group to answer a direct line. Most employees aren't friendly and act like they are doing you a favor to see or talk to you. Very poor communication.

Employees are rushed and constant computer problems. Wait in office is too long. Very disappointed, as our family has been with Thomas Eye Group for over twenty years.

Husband had problems with wrong prescription being put in his glasses several years ago, but decided to give them another try. Won't be back!

5 stars Verified customer

Friendly staff, no delays.

5 stars Verified customer

Everything was perfect and professional

2 stars Verified customer

Great on exams but terrible on insurance. Front desk not helpful at all

1 stars Verified customer

I was there for 2 1/2 hours which was an extremely long time for an eye exam, and the place was packed, it was difficult to find a place to sit. Also when I brought my son a month ago we were there for 2 hours also. The staff was very courteous however it just takes too long.

5 stars Verified customer

Thorough and informative as usual . Dr. Carlisle is a pleasure to have.

4 stars Verified customer

The office is new, clean and the staff there are very nice. I will return again but I wish they had called me back from my contact lens fitting as they said they would.

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