Actually I was a bit offend on my last several visits. I do understand it is best financially to have a assembly line . I do like having my questions answered, and not feeling stupid or uncooperative for asking them . What I seem to get is the attitude of," shut up stupid we know what we are doing." It is good that your staff is efficient, it not good to be fell like an idiot or an engine block. If you don't know the answer say so. I have a degree in Engineering, and have worked in the field for years. I'm not stupid and I don't like being treated that way. I ask Questions and yes I want the technical answer, short version ok , I will figure it out. Answer them if you can , if not tell me you don't know or refer me to someone else who has the time or inclination to answer them or where I can find the information. I asked questions from each tech and never got a straight answer throughout the entire experience. Then I go the same treatment from the doctor. I will say none were rude, but answers for an eight year old is a bit patronizing, uncomfortable and a bit insulting.