85.4% would refer friends and family to us

2 stars Verified customer

After making an appointment via phone the week before, I was told that I was not scheduled for the time slot that was confirmed when I showed up. They worked me in but 3 hours later I was finally leaving the office. While I was in a waiting area in between getting my eyes checked by the assistant & the actual doctor, the TV I was watching went black & a message appeared saying the channel needed to be ordered to watch it.

Then came the ordering of my contacts. I was told to call back Monday (appointment was Friday) to order them. It was crucial I order them Monday because it was the last day of my yearly insurance cycle & I only get one pair of contacts/glasses covered per year. No one answered so I had to leave a message. I felt I gave all the pertinent info needed for them to order, but I received a call 2 days later that was the first response I had to my call. I ended up having to order them for this year's insurance plan & the guy made it seem like it was no big deal.

The icing on the cake was that they were to be delivered within 3 business days. Not only were they not delivered promptly, they were still not at my home 2 weeks later when I arrived back from a trip I took. A card from UPS said they could not be delivered to my house & that I needed to schedule another delivery time or pick them up at the service center in Atlanta. I made the trip the next day because I wasn't going to trust anyone else screwing something up.

The only positive part of this experience was Dr. Carlisle. He's a knowledgable doctor & a nice man. I hate that all this other stuff had to dampen my simple appointment to get new contacts!

5 stars Verified customer

I am a repeat patient after nine years and found the staff to be equally as nice as they were then. Loved the Suwanee facility and the technology was user friendly. The medical assistant, Tricia (I think) was very knowledgeable and the initial examination went smoothly.

5 stars Verified customer

The office is really nice. All of the staff members that we interacted with were great with my boys. This was their first eye exam and they both ended up getting glasses. After leaving, my oldest (who has been saying he wanted to be an orthodontist) told me that he might want to be an eye doctor instead.

5 stars Verified customer

fast, excellent service and attention from Dr. Carlisle and staff

4 stars Verified customer

Great Experience!

5 stars Verified customer

In on time and out in good order.

5 stars Verified customer

great visit 10 stars

5 stars Verified customer

Everyone is courteous, respectful, and very professional.

5 stars Verified customer

As good as the rest of the Thomas Eye Group places

5 stars Verified customer

Personable staff. Very thorough exam.

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