86.2% would refer friends and family to us

5 stars Verified customer

My experience with Thomas Eye Group was "top notch". The staff at the Suwanee location was very friendly and professional. Dr. Glenda Brown is nothing less than AWESOME! She took her time with me and made sure that all of my questions and concerns were addressed. I would recommend Thomas Eye Group in a heartbeat.

5 stars Verified customer

Great practice, Dr Salit is a great doctor.

4 stars Verified customer

My experience was very positive with the exception of the wait time. The office was extremely busy and I was told they had two pediatric emergencies that day that resulted in appointment delays the remainder of the day.

5 stars Verified customer

The staff is wonderful.

5 stars Verified customer

Everyone was so friendly and helpful.

3 stars Verified customer

All of the staff was very friendly, but the wait time was extremely long.

3 stars Verified customer

Generally, it was a good experience. The check-in process was efficient (and a new experience for me). The staff and Dr. Carlisle were very kind and professional. The only problem I had was how long it took. My appointment was at 1:30 (I arrived at 1pm since I was a new patient and didn't know if I had to fill out any paperwork). By 3pm, my eyes had still not been dilated nor had I seen the doctor. I informed them that I had to go to pick my children up so they skipped the dilation and allowed me to be the next patient to see the doctor. For that I was extremely grateful!

5 stars Verified customer

Very friendly clear simple

2 stars Verified customer

Actually I was a bit offend on my last several visits. I do understand it is best financially to have a assembly line . I do like having my questions answered, and not feeling stupid or uncooperative for asking them . What I seem to get is the attitude of," shut up stupid we know what we are doing." It is good that your staff is efficient, it not good to be fell like an idiot or an engine block. If you don't know the answer say so. I have a degree in Engineering, and have worked in the field for years. I'm not stupid and I don't like being treated that way. I ask Questions and yes I want the technical answer, short version ok , I will figure it out. Answer them if you can , if not tell me you don't know or refer me to someone else who has the time or inclination to answer them or where I can find the information. I asked questions from each tech and never got a straight answer throughout the entire experience. Then I go the same treatment from the doctor. I will say none were rude, but answers for an eight year old is a bit patronizing, uncomfortable and a bit insulting.

4 stars Verified customer

The wait was a bit long for a quick contact fitting. Nevertheless the quality and thoroughness of the appointment was bar none.

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