After making an appointment via phone the week before, I was told that I was not scheduled for the time slot that was confirmed when I showed up. They worked me in but 3 hours later I was finally leaving the office. While I was in a waiting area in between getting my eyes checked by the assistant & the actual doctor, the TV I was watching went black & a message appeared saying the channel needed to be ordered to watch it.
Then came the ordering of my contacts. I was told to call back Monday (appointment was Friday) to order them. It was crucial I order them Monday because it was the last day of my yearly insurance cycle & I only get one pair of contacts/glasses covered per year. No one answered so I had to leave a message. I felt I gave all the pertinent info needed for them to order, but I received a call 2 days later that was the first response I had to my call. I ended up having to order them for this year's insurance plan & the guy made it seem like it was no big deal.
The icing on the cake was that they were to be delivered within 3 business days. Not only were they not delivered promptly, they were still not at my home 2 weeks later when I arrived back from a trip I took. A card from UPS said they could not be delivered to my house & that I needed to schedule another delivery time or pick them up at the service center in Atlanta. I made the trip the next day because I wasn't going to trust anyone else screwing something up.
The only positive part of this experience was Dr. Carlisle. He's a knowledgable doctor & a nice man. I hate that all this other stuff had to dampen my simple appointment to get new contacts!