I always get excellent service for my car. No one will be surprised today that I was disappointed yesterday in the actual service for ME.
When I scheduled the appt'mt on Monday, I was told it would take "a couple of hours."
I was late Wednesday...most of you know my driveway on Bryant St. So, I was there at 9:45. To be safe, I rescheduled a prior appt'mt I had that afternoon, pushing it to 3 pm.
At 2:30, I called a second time to say I had a 3 pm appt'mt.
I finally got my car about 4:30. I simply cannot be stranded for that long. And if it is going to take longer to service my car, a courtesy phone call to me is important.