After frustration with the last few visits, there was improvements yesterday. The cut was just ok, at least the mats were out this time. I will admit I Went to long between cuts, thinking the clean and tidy would "maintain" her mats and style. My King Charles Cavilier mix has a thick undercoat and needs extra conditioner.
One major complaint, the past two times she was in, she had an upset tummy and major "runs" and woke me up every few hours during the night to take care of business outside. Perhaps the treats they gave her.
Not sure I will be back as their prices are not much different than Mill Creeks and the quality of cut is definitely less