96.1% would refer friends and family to us

4 stars Customer since 2014

While dropping off our two dogs for grooming recently, the young lady who accepted our dogs at reception neglected to write down all of our preferences. Although she assured me she would make a note of everything, she somehow forgot. Or perhaps she herself had planned to do the grooming and so only made a mental note of our preferences and then when another groomer took over, might not have remembered everything to pass on to that groomer.

She had also told us that the dogs would be ready sometime between 2:00 and 3:00pm that day. Since we hadn't received a call by 2:45, we just assumed that it ended up being closer to 3pm, and arrived there a little after 3 to pick them up. For some reason, neither dog was ready until 4:25pm!

As it turned out, the dogs received some order of specialized hand grooming that was not asked of us or explained to us beforehand, which required hourly pay for the groomers!

In the end, everything turned out okay, because the owner took time to listen to us explain the misunderstanding, and then she made a special effort to fix the issues in order to prevent it from happening again, even going so far as to correct the charges.

On our end of it, my daughter and I have now learned the importance of double checking our communication during drop offs, and make sure all notes are written down before we leave.

The most important thing we want to say is that we sincerely appreciate the excellent business practices of this owner/manager. Because of her prompt and thorough attention to this matter, we will visit again and can definitely recommend this business to other dog owner friends and acquaintances in the future.

Thank you,

Cynthia

P.S. My little poodle looked beautiful!!

5 stars Customer since 2010

Great work, friendly staff!

5 stars Customer since 2011

Very happy with my dog, Cadie's grooming. She has a new do and looks adorable! BG Tomlin

1

5 stars Customer since 2014

Our first time here, Mya was so nervous and they were great with her and were helpful with advice and encouragement. Mya was so clean, fluffy and beautiful! Very happy ;);)

5 stars Customer since 2013

Always get amazing service at Dog Spaw!! Very fair prices and excellent grooming. I would highly recommend! !

M. Veliz

K9crazy Dog Training

5 stars Customer since 2013

You guys always do the greatest job! Thank you! My Minnie was even sporting cute Seahawk bows when I picked her up yesterday!

5 stars Customer since 2012

great job as always.... :)

5 stars Customer since 2012

Always fast and friendly

5 stars Customer since 2012

Love this place...always gets me in and do good work....

5 stars Customer since 2013

From the phone call on they were friendly and accommodating. They were welcoming and caring to my 2 dogs I brought in for a bath, de shedding and nail trim. And even tho they were very busy they provided the service in a timely manner, they called me as soon as the dogs were ready to go home and both the dogs looked great and both seemed at ease which assured me their experience was positive. I would highly recommend the Snohomish Dog Spaw for any of the grooming needs they offer.

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