A few years back had a bad experience there with being told my out of pocket expense would be zero. Afterwords got a bill in the mail. I contacted them by phone and the same front counter person that went over my procedure and explained my insurance was the same one that I spoke with on the phone about me getting a bill in the mail.
She had a I can careless attitude towards my concern... I stopped going to Smile Quest because of her.
A couple years later I brought my fiance in for a dental appointment and once I found out that she no longer worked there I explained what transpired before , I was apologized several times to and have since had nothing but great service.
Now every staff member I have made contact with has been very polite, professional and courteous .
P.S. Side note
Now that everyone has to be PC ( politically correct ) and seems to be offended by just about anything .
Dr. needs to have better jokes ... lol