I was referred to Smile Quest Dental by multiple people and was pleased at how easy it was to schedule a cleaning and a consultation on a recently chipped tooth. The front office are extremely helpful with insurance and I was very happy with the concise and accurate information they gave me.
I arrived for a 3:30 appointment at 3 o'clock with all paperwork filled out and insurance cards ready to go.
My appointment got underway at 3:20 with a tour of the facilities, x-rays and a general questionnaire with the Dental Assistant. Then they left me to watch TV in the dental chair at about 3:40.
At 4:15 I was still sitting and waiting and finally asked when the dentist would be joining me... I was told at that point that an emergency patient had arrived and he was attending to them. I obviously can understand the sensitive nature of an emergency dental patient and continued to be very patient but the lack of communication did not help my already 35 minute wait.
At 4:50 (1 hour 10 minutes waiting) I was still sitting and waiting so I stuck my head out of the room I was in and asked a passing employee if I could find out some more information. The Dental Assistant who had been working with me previously came back and told me the Dr. was trying his best to finish up.
I asked if maybe I could have my cleaning first and then after the cleaning the Dentist could look at my chipped tooth. I was hoping that they would see this plan as a more efficient use of my time (as I had taken off work to be there) but they didn't seem open to that idea until I told them that i had plans in Orangevale at 5:30.
I had my cleaning first, the dentist came in about halfway and gave a quick examination and recommendation of my chipped tooth, the Hygienist finished my cleaning (which was superb!), I spoke with the office staff about my billing and future work and I left the office at 5:20.
I feel my experience was not the usual fare here, but I would suggest more communication with your scheduled patients would be helpful when an emergency case comes through the door. And some flexibility with your scheduling would be helpful as well, especially in those unplanned situations. I felt a little frustrated to be the one having to present alternative plans of action.
All in all, the amenities are very nice at this office but more important to me is my time and comfort. I took the time to be 30 minutes early, took time off from work and even with all my planning I had to cancel my plans because it took almost 2 hours to have an annual cleaning/consult.
I have a follow up appointment to look at my chipped tooth and I'm hoping that it goes a little smoother in regards to scheduling.