97.2% would refer friends and family to us

5 stars Customer since 2014

awesome..you have a true gift in Dr. Bailey Carr....

2 stars Verified customer

Staff at front desk not well trained, which makes for a confusing, ill-informed waste of time. Had various "bloopers" occur on last visit, which will be my last visit. Their mistakes could have cost more than just money in our case, so we will not be returning.

5 stars Customer since 2015

We were very happy about our first visit. Staff seems to be well trained and competent. Reinforced preconceived ideas about our new dogs care and health maintenance.

5 stars Customer since 2014

Best place!!

3 stars Verified customer

The staff at the Barkers Hotel was extremely friendly, and easy to contact. They invited me to visit the facility before I committed to boarding the dog. I was highly impressed with my visit. Making an appointment over the phone was easy, and quick. My one complaint has to do with price. Was given one price over the phone, but ended up having to pay almost twice as much when everything was said and done. When I picked up my dog from boarding, she seemed happy, and actually whimpered when we were leaving. I am happy that I choice to board my dog at their facility, however, I am not sure this is in my price range for future stays.

5 stars Customer since 2015

Just WOW! I was so impressed by all aspects of this facility and the people working in it. I was amazed at the cleanliness, the organization and the exceptional people making it all happen. I liked it so much I think I want to spend the day there and leave my pooches at home. Speaking of my pooches...I was so tickled to watch them on the live cam while they were at the lagoon. I thought it was so awesome I called my husband at work so he could see too. The very best part about dropping them off for a play day with other dogs...when they got home they passed out!!!!!!!!! It was mentally & physically stimulating and I can't wait to take them again!

I will also add that there is a huge benefit to taking a dog here vs. Doggie park and that is the dogs in the facility are fully vaccinated and require a fecal exam so you know your dog will stay healthy. There are also several people with each group of dogs to watch and protect the play. It is a win/win.

3 stars Verified customer

I have been bringing my pets for care for over 10 years and my last visit was a dissapointment! Wait time was ridiculous, I had an appointment, our vet seemed Ill prepared and u knowledgeable in basic lawn fertilizers/bug granules that could affect animals in yummy distress.

Also, for the first time we received NO FOLLOW UP COURTESY CALL on status of our pets condition! Needless to say we are not satisfied with our last visit!!

VCA Simmons Animal Hospital & The Barkers Hotel, Home of Barkerita Bay replied:

We deeply apologize for your last visit. If you could please give us a call at your earliest convenience so we can get the details of your visit and look into the matter closely. Thank you for your review and we look forward to hearing from you soon.

4 stars Customer since 2014

Great attentions and plenty of smiles !!!!

4 stars Verified customer

The doctor, technicians and the clerical staff were amazing. I have never had such a pleasant experience. My dog was quite ill and my mind was put to ease immediately. Would never use anyone else......Unfortunately, the manager was the rudest person I have probably met in my life in this type of setting. I was floored with his nasty comments to another client at the front desk because she was short on money and made her leave her kittens meds there to go and get her money. He embarrassed her in front of the staff and clientele.Totally unprofessional. Should not have his job.

5 stars Customer since 1987

Dr Questa, was excellent!!!!! Thank you.