The staff at the Barkers Hotel was extremely friendly, and easy to contact. They invited me to visit the facility before I committed to boarding the dog. I was highly impressed with my visit. Making an appointment over the phone was easy, and quick. My one complaint has to do with price. Was given one price over the phone, but ended up having to pay almost twice as much when everything was said and done. When I picked up my dog from boarding, she seemed happy, and actually whimpered when we were leaving. I am happy that I choice to board my dog at their facility, however, I am not sure this is in my price range for future stays.