My regular beautician was out on medical leave so her appointments were rescheduled with others. I had a really nice girl, but she was young and very new. She did not cut my hair much at all, have yet to determine if the color is okay. I would be okay with all of this but she charged me as much as my beautician. That's not acceptable. You need to earn that and when the cut and color are far below expectations or the norm, fee should be "rookie" pricing!!