You g definitely get what you pay for. :) Salon Aura is the most expensive place I've tried since moving to the Valley, however after trying more than FIVE salons in the area, it's the salon I'm sticking with. I love Cassie and love what she does with my hair. Her cuts are awesome, and the color she puts in my hair is beautiful. I get compliments on my hair all the time. Your staff always welcomes me warmly as soon as I walk in, and offer me a beverage. The desk is never empty, and someone always takes my coat. Scheduling is simple and I never have to sit and wait for my appointment. I can't think of any way to make my experience any better. When it comes to customer service, you are doing everything right!