Karen, as has always been my experience, is outstanding in her work. She went above and beyond this last visit to inquire as to where I might be able to find a nail color that was being discontinued in stock; she checked for me.
My one disappointment was/is the manicure didn't last; large pieces of polish peeled off on the corners of several nails. That hasn't happened before...perhaps it's a good thing the "Coke" line is being discontinued : )
I always appreciate how helpful and friendly Karen is--a model for mature, professional customer service. Also, the young lady at the desk was cordial and very pleasant.