I made an appointment for today to get a tooth extracted following a visit last week.
I have been experiencing a horrible stomach flu complete with nonstop vomiting all morning, so I tried to call and reschedule, explaining my situation. I was told a $30 cancellation fee would apply. I would have never signed anything like that, as most legitimate medical businesses only charge a fee for either lateness or no call/no show. Rescheduling is never a problem. In fact, I asked them to email me a copy of something proving that I agreed to that, and it never came.
The receptionist first laughed at my situation and said "we'll have buckets ready for you!"
I was near tears saying there was nothing I could do, that I didn't think I could force myself to come in so sick, and she then kept rudely interrupting me to repeat that there's nothing she can do for me.
Well, I hope I vomit all over their floors and equipment today. Taking advantage of people like this is disgusting.