Receptionists were outstanding.....I was given an appointment within one day, yes 1 day. I made an appointment for a couple of weeks down the road and said that I would like to be put on "stand by", while I was in the waiting room with my family there was a cancel and I was able to get in the very next day. (good for my nerves, didn't have to think about the visit for long!) My hygienist was gentle and explained what she was going to do. The Dr, made suggestions that I will follow up on.