This was my third time going to the Paul Mitchell School of Raleigh. I love the school itself, and would give my first two visits 5 stars! I have tried to refer some friends, but the were always afraid to go to a school. I explained that an instructor is always close by, monitoring the students and check their work before you leave. The first two times, I went to the same girl and she was great! I attempted to go to her again, but she was in the evening class. When I called to make an appointment, I was told the latest I could get a cut and color, was 2:30 pm. I was put with another student, in the day class. I was not happy with the service I was given. I wanted a cut and color, and even brought in pictures showing what I would like to have done. At no point did the student or the instructor indicate that what I was asking for was unreasonable. I was happy with the color, but the entire reason for why I wanted my hair colored to begin with, was for my roots to be consistent with the rest of my hair! She foiled as if I was to comb my hair forward, after I explained that I wanted my hair combed back away from my face, and parted to give my hair more volume. She did the opposite. I did not notice this until she attempted to cut my hair, since she insisted on turning my chair away from the mirror. By this time, her classmates were already leaving, and I felt like she was rushing to complete my cut. She blow dried, but did not flat iron, as was done on my previous visits. I pushed my hair out of my face, and noticed that all you could see were my roots. From the front, you could not see the amazing color that was on the rest of my hair. I explained my dissatisfaction to her and she offered to cut me bangs. I explained that I had not worn bangs since I was 14 years old, and I did not intend to start now. I also explained that the cut she did was not what I showed her in the picture. I asked her to at least add some layers, to resemble the picture I had shown her. She only added layers on the front, when I also asked for some in the back, to give more movement. I intended to address my concerns with her instructor, but he never came over to check her work. She rushed me through the product explanation. I was interested in the super skinny, and may have bought some, she been more professional. Before I could make a purchase, she walked me out the door and opened it saying unprofessionally and sarcastically "BYE!" I was insulted. I felt like was being kicked out for expressing my dissatisfaction. I got so upset when I got home and looked in the mirror, I attempted to cut my own bangs, so I could comb them forward. My husband laughed at me saying that I looked like I was 14 again. Not the look I was going for.