96.6% would refer friends and family to us

5 stars Customer since 2006

Everyone was so nice! Really nice experience!

Radiance Salon & Medi-Spa Broadlands replied:

Thanks Caroline! We are pleased to hear you enjoyed your experience at Radiance!

4 stars Verified customer

I always love the service and the person I use, but the front desk has caused a few headaches for me more than once.

5 stars Customer since 2012

Can 't do better! Lovely reception. Friendly and thorough check-in. Excellent service. Great products and skilled use of products and tools. Efficient payment and check -out. Just love this place.!

Radiance Salon & Medi-Spa Broadlands replied:

Arlene- Thank you so much for the kind words! What a wonderful review to read while things are so hectic with renovations! Thank you for being such a loyal client, we truly appreciate you and look forward to seeing you again soon!

5 stars Customer since 2014

My sister-in-law recommended your shop. Great experience. I'll definitely be back!

Radiance Salon & Medi-Spa Broadlands replied:

Thanks Stephanie. We look forward to your next visit.

4 stars Customer since 2014

I had a very nice experience here. warm and friendly .....

Radiance Salon & Medi-Spa Broadlands replied:

Thank you Dana. We are glad you enjoyed your visit to Radiance and we hope to see you again soon.

5 stars Verified customer

Erin Grant is amazing!

Radiance Salon & Medi-Spa Broadlands replied:

Thank you! We totally agree!

5 stars Customer since 2012

I am always pleased with the cut - style that Allen gives me- easy to manage - until I see him again.

Anne

Radiance Salon & Medi-Spa Broadlands replied:

Thanks Ann! We appreciate the positive review! Allan is definitely talented!

5 stars Customer since 2013

you guys are always very professional and nice

thank you

Radiance Salon & Medi-Spa Broadlands replied:

Thanks so much Satwinder. We appreciate you taking the time to write a review. Hope to see you again soon.

4 stars Customer since 2014

I had an appointment with Theresa for a cut and color. She did an amazing job! I love it and have been getting lots of complements.

Radiance Salon & Medi-Spa Broadlands replied:

Thank you Stephany! We are so happy to hear your love your hair! Theresa is wonderful and we are so glad she is a part of our Radiance team!

4 stars Customer since 2013

When I scheduled my last appt. I had mentioned to Sarah that I wanted to cover my gray, but not change the color of my hair. She suggested I use toner to cover the gray at my next appt. The woman that did the scheduling suggested putting that into my file so when I made my next appt. it would already be there. When I called to make my appt. last week, I verified with them that I would be getting a haircut and toner. Since I have never had my hair colored, I am unfamiliar with the process and have no idea what toner is. Apparently, Sarah colored my hair. When I went to pay my bill, it was going to be over $120, when I had been told that a haircut was $66 and toner was $17. I was then told that toner would not cover the gray. I guess I'm a little confused why I was told toner at the previous appt. by 2 different people would cover my gray, and then was told this time that the only thing that would cover it is hair color. I was also told when I made my appt. that it would be 1 hour and 15 min. at the most. My app. was at 12:45 and I didn't walk out until 3:20, which was over 2 hours. This made it very difficult for me considering the fact my 9 yr. old gets off the bus at 3 PM, and I did not get home until 4 PM. I love the haircut, but was disappointed in the communication and the misinformation I was given.

Radiance Salon & Medi-Spa Broadlands replied:

We sincerely apologize that you feel there was some miscommunication regarding your services. However, Radiance honored the price you were quoted for a toner, even though you received a single process color service to cover your gray. Also, Sarah actually took extra time to consult with you regarding your haircut and show you color swatches, therefore your appointment did take longer than anticipated. We are sorry for the confusion.

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