When I scheduled my last appt. I had mentioned to Sarah that I wanted to cover my gray, but not change the color of my hair. She suggested I use toner to cover the gray at my next appt. The woman that did the scheduling suggested putting that into my file so when I made my next appt. it would already be there. When I called to make my appt. last week, I verified with them that I would be getting a haircut and toner. Since I have never had my hair colored, I am unfamiliar with the process and have no idea what toner is. Apparently, Sarah colored my hair. When I went to pay my bill, it was going to be over $120, when I had been told that a haircut was $66 and toner was $17. I was then told that toner would not cover the gray. I guess I'm a little confused why I was told toner at the previous appt. by 2 different people would cover my gray, and then was told this time that the only thing that would cover it is hair color. I was also told when I made my appt. that it would be 1 hour and 15 min. at the most. My app. was at 12:45 and I didn't walk out until 3:20, which was over 2 hours. This made it very difficult for me considering the fact my 9 yr. old gets off the bus at 3 PM, and I did not get home until 4 PM. I love the haircut, but was disappointed in the communication and the misinformation I was given.
We sincerely apologize that you feel there was some miscommunication regarding your services. However, Radiance honored the price you were quoted for a toner, even though you received a single process color service to cover your gray. Also, Sarah actually took extra time to consult with you regarding your haircut and show you color swatches, therefore your appointment did take longer than anticipated. We are sorry for the confusion.