97.9% would refer friends and family to us

5 stars Verified customer

I had a great experience and I could not be happier with the results of my facial with Jessica.

Radiance Salon & Medi-Spa Broadlands replied:

Thank you for the lovely feedback.

5 stars Verified customer

Everyone is very helpful, kind, and professional.

Radiance Salon & Medi-Spa Broadlands replied:

Thank you!

4 stars Customer since 2013

I went in for my first cut with Tyler and she was terrific! My hair was very damaged from an experience with a different salon. She cut and shaped it, preserving as much length as possible. She was friendly and considerate and listened and responded to my concerns. She knows her stuff! Gail at the front desk was terrific too. The salon was clean and nicely set up. My only suggestion: I'd love to see online appointment scheduling (as opposed to request forms only). It took me three tries to get through without waiting on hold to make an appointment. But worth the wait for sure. I already booked my next appointment.

Radiance Salon & Medi-Spa Broadlands replied:

Thank you Becca. We must agree Tyler and Gail are terrific! We are sorry to hear you had a difficult time making an appointment. At busy times, the phones can get backed up and we sincerely apologize for the wait time. We appreciate your feedback and will strive to do better. Hope you come back soon.

5 stars Customer since 2014

Kelsey is amazing and my hair always turns out great!

Radiance Salon & Medi-Spa Broadlands replied:

Amy, thank you for that positive feedback. We agree Kelsey is wonderful.

5 stars Customer since 2016

Tyler was great. I just moved to Virginia and the salon was recommended by a family member. Will be back!

Radiance Salon & Medi-Spa Broadlands replied:

Barbara that is wonderful to hear. Your family member that referred you to us will receive a $25 Radiance gift card. Please come back and try one of our nail or spa services.

5 stars Verified customer

I was a little upset when I found out my stylist left, but decided to try someone new. I saw Quendressa last week and I am very happy with my highlights and haircut. I'm glad I can still come to Radiance for my hair because it is very convenient to get all my services at one place. The employees are all very nice and helpful too.

Radiance Salon & Medi-Spa Broadlands replied:

We are very happy you decided to stay with us. We cherish our clients and are very fortunate to have Qendresa as part of our Radiance team. We look forward to your next visit with us.

5 stars Verified customer

I have been a client at Radiance for years. I always feel welcomed and appreciated by the staff when I come in. I have seen a few different stylists over the years and have always been happy with the results. Kelsey is my current stylist and does an amazing job with my color and cut. I highly recommend Radiance to family and friends.

Radiance Salon & Medi-Spa Broadlands replied:

We appreciate your lovely feedback. Thank you.

3 stars Customer since 2009

This is my first not so great review. Maybe it's my fault for not asking up front but I felt like I over paid for what was received. I brought my daughter in for a wash, and curls. Very basic. $70? The curls fell out by 8pm. It basically took the stylist less than an hour to wash, dry and use a curling iron on her hair - something I could have done at home. I would have hoped having taken her to a salon the curls would have held up from 3:15 pm to 8 pm. Lesson learned - ask about pricing up front. Use my regular stylist who was not working yesterday.

Radiance Salon & Medi-Spa Broadlands replied:

We are sorry you were not completely satisfied with your service. Service prices are based on the stylist's experience level as well as the time required to complete the service. We value your feedback and a manager will be reaching out to follow up with you. Thank you.

5 stars Verified customer

I would love to work here. The employees always look like they are truly happy to be at work. Kudos to the management.

Radiance Salon & Medi-Spa Broadlands replied:

Thank you! We are always looking for great people to join our Radiance Team! We are currently hiring Front Desk Service Specialists & Hair Stylists at our Ashburn location. Please call 703-723-4600 if you would like to apply or refer a friend or family member looking for a great job opportunity.

5 stars Customer since 2011

Consistent excellent service!

Radiance Salon & Medi-Spa Broadlands replied:

Thank you Kip! We always enjoy your visits with us. See you soon!

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