Overall this office is ok. our only complaint is the wait time. For the last several months, every time we go in, even if we are the first customers there, we seem to be the last to leave. I'm not sure what their process is but customers that enter AFTER us are called in before us. Also they have no structure or order once your child is in the chair because we'll be sitting there waiting for the doctor but when the doctor enters she goes to another child that just sat down instead of the child that has been sitting there waiting. I feel as though they need to start a "numbering system" if they can't do customers in order, very frustrating. If I wasn't on a payment plan for theses braces we would probably go some where's else.
It is always our goal to keep our schedules on track and minimize wait time. On Wednesdays we have 2 of our Pedodontist treating patients as well as the Orthodontist. I'm sorry for the long wait time you may be experiencing. Thank you for your review and your patience while visiting our office as we are always looking for ways to improve our Customer Service.