Over the past four years I've enjoyed Ora. I have anxiety when it comes to dentists due to dental trauma and just bad work in the past. The three Ora dentists who have worked on me have been very kind and gentle. The hygienists have been great as well.
That's with the exceptance of my last experience. I'm not an expert so I will not comment on my thoughts there. But this experience was different from any other hygienist I've seen. She seemed rushed and rough. Full disclosure, my teeth seemed tighter than they had been in the past and it has been 2 yrs since my last cleaning which may have caused some of the roughness .
My concern is really that I felt something lodged between two of my rear teeth. I noticed it after the cleaning but before the consultation with the dentist. So after the dentist left the room I told her. She sighed in exaspiration left the room and came back. I felt as though I was inconveniencing her so I apologized. At that point she shared that she had a meeting that had already started. She looked at my tooth and insisted that it was there before I came in. I explained I hadn't felt it before and it reminds me of a loose filling I had in the past. She tried to dislodge it and broke the floss between my teeth. She was annoyed when I said there was something still in there. I kept explaining that I felt something in there. She said to have the dentist file it down the next time I come to the office. I became frustrated but conceded and prepared to leave. She said she didn't want me to leave unhappy and asked why I didn't say something about the filling before (even though she said earlier she had noticed something was up with it earlier). The worst part of the experience was that she told me to go back to the original dentist who did the filling. Later that day I kept feeling bits of tartar granules in my mouth... another thing I had not experienced before.
I hate to complain. Ora has been great to me. Everyone from the front to back is generally super sweet which is why I am still there. But the hygienist is the person I spend the most time with. Further more, I already have anxiety issues with the dental office to begin with so I am probably not a good fit for her style, beside manner or technique. It may have been an off day where the whole office was just busy. I get it and do not want any negative repercussions for her. However there is room for improvement which is why I am submitting comment. I'm fairly easy going when it comes to customer service. But this interaction is bad for business. On that note I respectfully ask I be assigned a different hygienist in the future.