Tish and her staff have been great!!!!! They have been nothing but open and honest.
They will explain what is wrong, what is needed to repair and fix it without fixing things that do not need fixed. If you ask for a diagnosis, that is what you get. They do not add on anything. If they see something else wrong they will tell you about it. You will not be overcharged. O'Brien's is very straight and honest with their charges. They will explain what they did when you pick up your car and make recommendations for anything else they may see wrong or may need attention in the future. They have been very sensitive to scheduling and how long repairs will take. They will give you a ride if repairs require more time and are very prompt in picking you up when you up. I have noticed that Tish and her staff share in diagnosing problems utilizing the knowledge of each and each getting a lot of training in the effort. It is great to see that all contribute an effort that can be seen by the public and that they gain experience from the effort. And, yes, I would recommend them in a heartbeat. (And I love it that they can notify you with email or text when your car will need its next visit for maintenance.)