The staff were very pleasant and helpful. The wait time wasnt bad at all. I had the worst B12 shot of my life! The nurse that administered the injection was very rough, didn't pinch my skin to give me the shot. It was like she didn't want to touch me at all! I felt like a dart board, ouch! So painful! I woke up with the injection site very sore and radiates up my back! Get nurses who know how to give shots!!