This was the WORST experience at any spa I had been to and VERY POOR customer service. I had scheduled a couples massage and asked for a female masseuse for my boyfriend and it didn't matter to me if I had a male/female. When it came time for our massage we had two males. This made my boyfriend uncomfortable where he could not relax. Not only did this happen, but they put us in a room that was designed for one bed. My masseuse could not massage my right side because he kept hitting the wall and about knocked the mirror off the wall. He was so nervous that his fingers were shaking when he would touch me. After the massage(which was a gentle rub down), the assiatant manager was made aware of this and only offered to note this preference for my next visit. I was very unpleased with how this was handled that I called back Monday to speak to the manager which I never spoke directly to and they decided that my next visit to offer 20% off. I then asked the receptionist tell me why I would want to go back if I had such a terrible experience? She was not helpful. I would NOT recommend this place for anyone. You will NOT be happy with their services!