The desk staff can be short. I noticed it on the call when I made the appointment. I requested someone who wasn't available and the explanation about her schedule change didn't make sense to me, so I asked a few questions and was met with very short answers. I felt when I checked out that the desk staff was short as well. Almost enough where I would consider a different location in the future - even though this one is less than five minutes from my house. Still not clear if I could schedule with the person I usually see in the future. The service, however, was wonderful. I saw Lacey and she was pleasant, friendly, professional and I was very happy with my service.