97.9% would refer friends and family to us

1 stars Verified customer

Let me start by saying my Son is a very kind and polite child. He has problems with anxiety and although he isn't afraid of the dentist at all the newness of visiting this dentist for the first time had him a bit worried.

When he went in the nurse was having an issue getting my son to open his mouth wide enough. The nurse was very professional and nice. She tried to talk to him into opening wider, but after a couple minutes said she would let the Dentist try. That's when Dr. Steininger came over and after a very cold exchange told our son to lay back and open his mouth. He had opened his mouth partially and over 2 or 3 seconds was opening a bit wider before Dr. Emily Steininger cut him off and said "We're going to refer him to a pediatric Dentist." I was shocked that she had given up so quickly. Most Children are nervous with a new dentist and while they may not have the anxiety problem that our son has might need a little loosening up before fully trusting a new Dentist.

We were in because our Son had a broken tooth, but after asking if she could at least look at it she just replied with "he wont even open his mouth. Usually we don't see kids unless they are well behaved." All he probably need was a few soft words, but this was something the Dentist was not interested in doing. It was an unfortunate experience as it will no doubt make it tougher for us at the next Dentist, but honestly this is the first time I've had an issue so I don't expect another Dentist to act this way towards him again.

5 stars Verified customer

I hate going to the dentist. Ever since I was a child, it has always been a negative experience for me, until now! Charity was simply wonderful! She was sweet and very understanding of my anxiety. What I appreciated most was the time they took to address my needs. I've been hesitant to inquire about dentures, but when I did, they took the time to answer all my questions and even helped me take the next step!

My Dentist - Fayetteville replied:

Thank you for taking the time to give us feedback on your experience! We are pleased to here you had such a great experience and we could help with your anxiety of going to the dentist. We try to make our patients feel as comfortable as possible and answer any questions they have that concern them. We look forward to seeing you at your next visit with us!

5 stars Customer since 2014

I was very pleased with the care I received. Everyone was so nice and accommodating. I would definitely recommend My dentist services to anybody.

My Dentist - Fayetteville replied:

Stefanie thank you for taking the time to give us feedback on your experience at our office. We are pleased to hear you had a great experience. We look forward to seeing you at you next visit!

5 stars Customer since 2014

Appointment time at 8:00 am and got right on in! I was gone by 9am and of to work. The staff was pleasant and courteous.

My Dentist - Fayetteville replied:

Randy thank you for taking the time to give us feedback on your experience we appreciate it! We are happy to know you had a pleasant experience we try to make our patients feel right at home. Thanks again!

5 stars Customer since 2013

I have been completely pleased with everything about My Dentist, Very professional!

My Dentist - Fayetteville replied:

John! Thank you for taking the time to give us feedback on your experience with us! We are so happy to hear that you have had such a good experience with us! We try to educate our patients and make them feel at home. :)

5 stars Verified customer

The staff is very friendly and professional. They seem to run on schedule which is a big plus for me. I would recommend this office to anyone.

My Dentist - Fayetteville replied:

Thank you for taking the time to give us great feedback! We really appreciate it very much! We appreciate the recommendations and any referrals you send to us!

5 stars Verified customer

Everyone was very friendly, knowledgeable, and easy to work with. The waiting room was comfortable. The surgical area appeared extremely clean.

My Dentist - Fayetteville replied:

Thank you for taking the time to give us such great feedback! We really appreciate you! Our My Dentist - Fayetteville team works hard to make our patients feel welcome and educate them on their Oral Health.

5 stars Customer since 2013

Really good experience, friendly, informitive staff, as well as giving me a breakdown of my cost after insurance. No pressure , but stress the importance of oral health to your overall health!

My Dentist - Fayetteville replied:

Roger! Thank you for taking the time to give us feedback on your experience at our My Dentist - Fayetteville office. We are so happy to hear that you had such a good experience! We try to educate our patients and make them feel at home. :)

5 stars Customer since 2013

I am terrified of dentists and I avoid going to them until I'm in pain. Dr. Derenzy and his staff made me feel very comfortable and relaxed when I went in for a root canal. He got it done fast and pain free. I would highly recommend My Dentist to all my family and friends.

My Dentist - Fayetteville replied:

Heidi, we are so glad that you felt comfortable throughout your treatment and that Dr. Derenzy and our My Dentist - Fayetteville staff took good care of you! We appreciate the recommendations and any referrals that you send us. See you at your next visit!

5 stars Customer since 2013

They did a great job! Everyone was friendly and knowledgeable.

My Dentist - Fayetteville replied:

Thank you so much, Stuart! We are glad that you enjoyed our My Dentist - Fayetteville staff. We look forward to seeing you back in 6 months for your cleaning!

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