5 stars BETH & LEE S Customer since 2001

Great work by great people

5 stars Anonymous Verified customer

The shop put in extra effort to get me in quickly when my car was failing and I needed it repaired soon. As with my first visit six months earlier, we reviewed the necessity of repairs. One item was not critiical and it was recommended that I return in six months. The other potential repair is recommended by the dealer however the part still works fine. I will wait and replace it when absolutely needed. Moss Alley verified it would not be more expensive to do later. The hourly labor charge is less than the dealer; in one case a non-dealer part was used with significant savings; and some items are suggested for later replacement to a greater extent than the dealer. I appreciate the overall cost savings, spreading costs out over a greater length of time and the effort Donavan makes to schedule me and explain repairs.

5 stars KENDALL M Customer since 2003

top notch facility and staff!

5 stars ELIZABETH S Customer since 2001

Moss Alley is always helpful, honest and fast. The people are friendly and knowledgeable and the service first rate!

5 stars DAVID S Customer since 2001

Attentive, creative, friendly and generous....as always. The last two people I told how great Moss Alley is each said they agreed and already take their cars there.

5 stars ANN T Customer since 2011

As always, immediate response, problem handled and car is humming along again.

5 stars Anonymous Verified customer

Always friendly, always professional, always good work...that's Moss Alley Motors.

5 stars ALISON B Customer since 2013

Extremely friendly staff and all people were very knowledgable about what was happening with my car specifically. They gave me a detailed printout of what needed to happen with my vehicle and how much each would cost. They also let me know exactly how urgent each repair was since I would be driving it across the country within the week. If I ever love in Seattle again, I will definitely be going back to Moss Alley.

3 stars Anonymous Verified customer

I always feel I get good service at Moss Alley. However, I'm not sure I'm receiving very competitive pricing. I think the price tag is a little high sometimes, but then, I have an old vehicle so just about every "oil change" results in something a few hundred dollars more. Over the years I have thrown many hundreds of dollars their way, certainly getting into the thousands. I'm definitely their bread and butter customer. Because of that, I'd think they might try to discount services for me sometimes since they know as long as I own my present vehicle--almost a relic--I'll be cash in their pocket. In order to keep me from going somewhere else, maybe discount the labor cost or something...but I keep paying full price. This last visit I apparently authorized a brake inspection quote (I wasn't aware of the extra cost), for another $30. After that extra ding and the high quote, I've decided to have the brake work done at Midas instead, saving $200 off the same parts and labor as what Moss Alley quoted. That's a big difference. I'd recommend them for their service, but their pricing? Not so sure. Gotta stop the hemorrhaging at some point.

5 stars KENDALL M Customer since 2003

Outstanding repair shop