I got a call at work yesterday stating my son has a dentist appointment today. Well I told her that I had forgotten to put it on my calendar. She then asked if I had e-mail, I said yes, but for some reason I never received an e-mail for Dir. McCormick's office. I asked her if I can reschedule, my next days off was 5/24th and 5/27th and she said they were booked up to November. She was so rude; she said if I did not make the appt on time I would have to pay $90.00 for a no show. My thing is for 1, I'm not paying $90.00 and 2, she did not offer to cancel and put me on a waiting list for someone who may have canceled their appt. To me, that would have been a better solution than to pay $90.00 I don't have to give away. Needless to say, my manager allowed me to take off today and I will be taking my son to his appt today, but that will be my last day. I hate feeling threaten
Michael P. McCormick Jr. DDS replied:
Would like to try and explain our policies here for Dr. McCormick. Because he is in such high demand, we have had to implement policies that will accomodate the patients, and Dr. McCormick. We set up patients' next dental cleaning 6 months ahead at their visit here at the office. We have a computer program that will give our patients a reminder email 3 weeks before their appointment, to give them plenty of time to decide if that date and time are good for them. If we don't get a cancellation after that email, they will receive another email reminder 5 days before. You can cancel or confirm on that email. We do have a 48 hour cancellation policy to keep patients from cancelling last minute. Dr. McCormick has a very full schedule, and it is difficult to get back in if you miss your scheduled appointments. We know patients have very busy schedules, and we are always aware that situations arise that they don't anticipate, but this system overall works well for us, and our patients.