This location is in an extremely busy location. It is stressful getting in and out. The benefits of the service are greatly diminished when exiting the facility and having to fight traffic in the parking lot.
The staff is hit and miss with the front desk staff forcing customers to speak in terms of their system rather than the services provided (hint: Good customer service starts with speaking in terms that are familiar to the customer. We don't care about how your system works, we care about the service we receive.).
With that said, Marilyn is a shining star. If you decide to visit this location, request her! She takes care to pay attention to and work out problem areas.
That is not enough, however, for me to maintain my membership. After being a member for over a year with Massage Heights in a different state, I have cancelled my membership because of this location.