92.7% would refer friends and family to us

5 stars Customer since 2010

Excellent massage and massage therapist was great. He worked on the problems areas as i indication and they felt much better afterwards.

5 stars Verified customer

Daryl always provides excellent service! I am very pleased with this location.

3 stars Verified customer

This location is in an extremely busy location. It is stressful getting in and out. The benefits of the service are greatly diminished when exiting the facility and having to fight traffic in the parking lot.

The staff is hit and miss with the front desk staff forcing customers to speak in terms of their system rather than the services provided (hint: Good customer service starts with speaking in terms that are familiar to the customer. We don't care about how your system works, we care about the service we receive.).

With that said, Marilyn is a shining star. If you decide to visit this location, request her! She takes care to pay attention to and work out problem areas.

That is not enough, however, for me to maintain my membership. After being a member for over a year with Massage Heights in a different state, I have cancelled my membership because of this location.

5 stars Customer since 2013

Darrell is absolutely awesome! I am never disappointed. Thanks for the wonderful service.

Massage Heights Cotswold Village replied:

Bonnie, We are so pleased that you enjoy your massages here at Massage Heights at Cotswold Village! Daryl is an amazing Massage Therapist. Thank you for the wonderful feedback!

3 stars Verified customer

I'm new (2nd time) but confused by the business. Feels like just trying to upsell every time I am in. Only recommend every 3 weeks but pay for once a month. I wish I could find a place where I could just come and relax and not feel like I have to pay extra each month. I want to do this as I know it's beneficial but this is why I stopped my membership last time.

Massage Heights Cotswold Village replied:

Anonymous,

We apologize if you feel that you are being upsold every time you visit our retreat. As a Lifestyle Consultant, Skin Therapist, and Massage Therapist, our job is to ensure that your massages and/or facials are exceeding your expectations. We make helpful suggestions based on what we feel is best for our members and guests with the information that is gathered at each visit. Every team member at Massage Heights sincerely cares about the well-being of our members and guests. We use every tool at our disposal to tailor to each individual's needs. If you have any questions or suggestions that you wish to share with management, so that we may better yours and others' experience, please contact the retreat at (704) 936-5050 and ask to speak with management. We appreciate your feedback and strive to improve every day.

5 stars Customer since 2013

mandy is amazing...strong hands and great technique, and one of the nicest people i have met at massage heights.

Massage Heights Cotswold Village replied:

David, we are so pleased that you enjoy your massages at Massage Heights at Cotswold Village! Mandy is a wonderful Massage Therapist that specializes in Deep Tissue Massage, among many other modalities. Thank you for the positive feedback!

5 stars Customer since 2013

It was a great experience.

Massage Heights Cotswold Village replied:

Valerie, We here at Massage Heights at Cotswold Village are so grateful for the wonderful feedback! We strive to tailor each guest's experience to his or her needs and always exceed expectations. We look forward to seeing you soon!

5 stars Customer since 2009

Without Amanda's help, my arm and shoulder wouldn't have improved as quickly as it has. I could/t do without my massages. They are the most fantastic creation known to mankind.

Massage Heights Cotswold Village replied:

Rosamond, We here at Massage Heights at Cotswold Village are so pleased to hear that Amanda P was able to improve the condition of your arm and shoulder. Amanda P is a wonderful Massage Therapist. We look forward to seeing you again soon. Thank you for the wonderful feedback!

1 stars Verified customer

I will not be coming back to this place nor will I recommend it to anyone . In fact I would discourage anyone from going. My massage therapist did an awful job- I asked for deep pressure and I barely got light pressure . Such a waste of money and time . Not to mention the worst part- you cannot walk through the doors without getting harassed by the staff about becoming a member . When you decline, they rudely push and make you feel stupid for not joining and have a hard time taking no for an answer . It's obnoxious - some times people just want to release tension with ONE massage . They really need to back off and stop the member harassment . Talk about the least relaxing experience .

Massage Heights Cotswold Village replied:

Anonymous, Massage Heights at Cotswold Village is a membership based company, yet we do also warmly welcome non-members. As a Lifestyle Consultant, our job is to explain the benefits of massage and try to save our customers money with our lifestyle programs. We apologize if any of our staff has offended you, as this is not our goal. We strive to provide a tranquil atmosphere for our guests to relax, meet the needs of our guests with top-notch massage, and provide the utmost care and concern for each guest's situation. If you would like to discuss your concerns further, please give management a call at (704) 936-5050. We value all feedback.

5 stars Customer since 2012

Amanda is an excellent therapist. I won't work with anyone else if she's available.

Massage Heights Cotswold Village replied:

Jim, Thank you for your valued feedback about Amanda and Massage Heights at Cotswold Village! Amanda is one of our most seasoned therapists, although all of our skin and massage therapists are wonderful.