92.9% would refer friends and family to us

1 stars Verified customer

i inquired abt the repair on my boxster, and needed a car while repair was ongoing, was told i had to pay for it. wonder why you would advertise for free loaner, and wld not honor it. moreover, it's the least the company can do for a service worth over a thousand.

3 stars Verified customer

Service was great - but I got a coupon for $25 off while my car was already in and getting a refund for this $25 has been very difficult. Had to make 5 phone calls over the last 4 weeks and still don't have the refund.

4 stars Verified customer

Great people (Tiger / Adrian), but after $550 my check engine light came back on before I got home. Not sure if anyone test drove the car, but (10) minutes of driving would have indicated the car wasn't fixed. I will admit, i rushed the team to get my car out by end of day. I'm sure Lucas will make it right

5 stars Verified customer

Everyone I came in contact with was very friendly and courteous. I was nervous about not taking my car to dealership. Thank you for putting my fears at ease.

5 stars Verified customer

Super friendly staff! Great job working on my BMW. Very quick and courteous service.

5 stars Verified customer

Lucas Auto Care did the Fuel Injection service on my 2000 M5 (with 98K miles) and my 2007 Suburbann (with 155K miles). I'm very happy as they both run noticabley better. Well worth the money!

Mark

Round Rock

4 stars Verified customer

Very courteous and overall great customer service as usual. Willing ot work with customers regarding payments. This is a family run business and I recommend Lucas autocare austin to anyone looking for a place where you will find honesty and quality work with an old fashoned customer service attitude.

Have had two US made vehicles which are high mileage, and have been very satisified with overall experience.

Kevin Wilkie

4 stars Verified customer

Much better since they got the grand opening kinks worked out and a new Mercedes mechanic. They are super friendly and explain problems in depth.

5 stars Verified customer

I WILL BE GOING BACK TO LUCAS AUTO CARE. Lucas Auto Care did a great job of getting my vehicle repaired quickly and at an affordable price compared to other quotes I received from other local shops.

My alternator went out the day before I was to leave town, and they fixed my vehicle same day to ensure I was able to make my holiday travel plans. The friendly staff and technicians have earned my business.

5 stars Verified customer

I found Lucas Auto Care on my phone using Google maps. It was highly rated. Since I'm a female I always worry about sneaky mechanics so the ratings are important to me. My son's car was having issues and we needed it fixed quickly fit hid job. When I got to their shop I was a little put off because all logos were of high end vehicles, Mercedes, BMW, Jaguar. My son's car is an old Oldsmobile. But the staff didn't treat us any differently because we didn't have a fancy car. They were able to fix it the same day and for a reasonable price.

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Unfortunately your rates are unreasonable. I called other offices to ensure that I was accurate and you charge more than the majority of dentists in the Ausin area and do not provide a discount for patients who pay in full at appointments without insurance. If you have the money or great insurance that doesn't contest how how high rates are, the office is immaculate and updated. I got into my appointment immediately. The staff are helpful and kind.
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