The office was clean and professional. The staff made me feel calm and welcomed. I was nervous before having my actual cleaning because I knew it had been a few years since my last one and I was, literally, a brand new patient. Then, we consulted. The Doctor reassured me that her professional concerns and honesty were just that...honest and professional, based upon what she observed. Once she "obtained" her plan of action to treat me, and the staff informed me of the reasons behind the treatment and costs, they assured me that their intentions were strictly for my health and best interests of longevity of good, oral hygiene. Thus, I went from feeling scared as h*** to being reassured to, ultimately, having a good cleaning and feel comforted by the Doctor's professionalism and judgment. I left knowing I was in good hands with good people.