84.5% would refer friends and family to us

5 stars Customer since 2011

everyone was friendly

5 stars Customer since 2013

We arrived early for our appt and we were in and out before our appointment was even set to start!! Both my three year old son and I are always comfortable and pleased with Dr. Grace. He said it was awesome and was thrilled with his rubber ducky gift.

1 stars Customer since 2010

I hadn't realized that this office specialized in child dentistry. I wasn't too thrilled to see nor hear much of what the noise and clutter was being made. 45 minutes later I was called to be seen. (I arrived at 9 for my 9am appointment; cleaning at 10am) The x-ray tech was friendly but the space in which I was being examined included two other nurses/technicians; no effort nor consideration of privacy was given nor shown. Once I was seen by the hygienist, she alerted me that I apparently had severe gum disease of which I was shocked to hear. The past years of visiting Lovett Dental on Kirby in Rice Village, I was praised by the dentist and hygienist over the health of my teeth and gums. After the hygienist's examination, the dentist stopped by for a brief moment only to give a brief diagnosis of said gum disease. The exam took all by 5 or so minutes but it wasn't until 30 minutes later that the office manager came in apologizing for being late. He mentioned he was dealing with a citation but then immediately got to business! I was presented with payment options for an intense cleaning among other things. (I should remind the reader that I was there for a teeth cleaning as well but was given the news that there was no longer time even though made the appointment 10am; it was 11 now.) I honestly felt like I was being taken advantage of and grew very skeptical of what news I was receiving. I decided to revisit my previous Lovett Dental office at the Kirby location in Rice Village where they were as exceptional as always and informed me that my teeth were still in great health. I do not normally write these reviews, especially in this manner, but I feel that it is imperative that corporate and franchise owner be aware of this experience. I will never revisit this location and will refer no one. Good luck.

2 stars Verified customer

I was really disappointed with my visit. Although the Dr. is great, her staff is really obnoxious. The young lady who cleaned my teeth did nothing but talk and waste my time. I appreciate friendly staff but I didn't need to know her entire life story especially since she would quit working to tell me about it. It's unacceptable that a routine cleaning took 90 minutes. She also tried to prescribe a heavy duty mouthwash and my husband went in later and she did the same thing - claiming we both had gingivitis. Sounds like they are trying to meet their quota with a new product. I really hope the dentist can find a new team to support her, otherwise, we will consider going somewhere else.

5 stars Verified customer

The assistant was so awesome with my daughter! Very patient, and explained everything very well. Than you very much for such great care !

3 stars Verified customer

The dentist is always nice but the staff can seem cold. I was put into the same cubicle as last visit & the tv was still not working.

5 stars Customer since 2011

Staff is professional and was able to get me in on an emergency basis to permanently cement my crown. Dr. Fann and her staff remain extremely professional.

3 stars Verified customer

The wait time for getting checked in was about 20 minutes and no one was at the front desk. Otherwise, the staff was friendly.

5 stars Customer since 2015

They do an awesome job! They get you in and out of your appointment all while being patient to answer any questions or concerns you may have. Kid friendly too!

5 stars Verified customer

No problems

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Our drain pipe was busted by a tree's root. Aqueduct plumbing scheduled someone to come out to inspect the problem and then they fixed it in the same day. Augured, dig, remove/replace damaged pipe, refill hole that was dug and FLUSH! Our bathtubs and toilets were back to normal. I'm sure it's not the most pleasant thing to do, but service was great, kind and courteous. On another occasion, we called them out a second time to help with our gas dryer hookup because we were trying to be cautious. In a matter of minutes, they were done and our clothes were drying perfectly. They are our go-to guys for any plumbing needs.
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