I have been going to Lovett for a while, and always have a positive experience. However, my last visit, with a new doctor, was less than satisfactory. I was really disappointed, especially since my experience has been so good the last few times. My new Dr, who I think was dr. Silve, was nice, but not very gentle. Also, being that I have very sensitive teeth and gums, I was very uncomfortable during my cleaning because the drill that removes the plaque was really close to my gums and I was in a lot of pain. I kept tensing up and she sped up my cleaning so fast, that it took about 8 minutes (I timed it) to do my entire cleaning. Also, upon inspection when I got home, I still had a lot of plaque buildup along my gum line. VERY disappointing. I wish she was more gentle and accommodating and took more time. Besides that, I had to wait FOREVER to get in. The only positive part about this was that I received a free whitening tray. WILL not be returning ever, or recommending anyone either.