The employees at the front desk were professional and courteous. The dental assistant and hygienist were as well. The doctor was nice and informative. The employee who went over cost of care was nice and professional as well. The only complaint I would have is, more care needs to be taken to ensure a safe and hygienic treatment. What I mean is, the dental assistant, hygienist, and dentist all wore gloves, which is good, but they all touched the uncovered mouse of the computer during my treatment. This is fine if the mouse and keyboard is thoroughly disinfected between patients, which it may be. Or I have seen in another dental office where the mouse and the keyboard to the computer are covered with the plastic removable coverings that can be changed between patients. The staff also needs to be aware that if they leave the patient exam room with exam gloves on upon returning they need to change gloves again before continuing the treatment (the dental assistant). Also, being aware of what they touch during the exam while wearing exam gloves and examining the patient's mouth. Example - are the writing pens changed or disinfected between patients? You can not be too careful when dealing with exposure to bodily fluids. I will happily return and recommend this office if these changes are made. In the meantime I will have to give it three stars and be on the fence about recommending.
Thank you Mr. Smith for your feedback.I can certainly understand your concerns and would very much like to put your mind at ease. After each and every patient that enters and exits an operatory whether treatment was performed or not the room is completley broken down and sterilized including pens, pencils, keybords and mouses meeting the Texas Board of Dental Examiners as well as being compliant with all OSHA standards. We do this not only for patient protection but we also have a responsibility to our employees as well and we take this all very seriously. You are absolutely correct is saying that you can never be too careful when dealing with infection control and that is something we practice and perform daily. I hope I have reassured you and have placed a fair amount of confidence in our Dr and staff because I can assure you we value you and each and every patient we treat. Again, thank for your feedback and thank you for choosing Lovett Dental! Donna Yovino - Office Manager