My insurance company limited me to the places I could choose. Lovett, out of all the options, seemed like the best. Unfortunately, one of the biggest complaints I have is that every time I've left I've felt like my teeth and what I'm feeling doesn't matter. The only people who seemed welcoming were the people at the front while the rest of the staff, from the guy taking my X-rays to the dentist, have seemed rushed and uninterested in taking the time to really hear what I had to say. No cavities. Thankfully that's what I was told the first day I showed up. However, a couple of my older cavities seemed to be giving way which is why, according to the dentist, my jaw was hurting. After I got my fillings redone and after the Novocain wore off my jaw began hurting like it never had before. And it continued hurting seven days after. In fact, as I'm writing this my jaw is still killing me. I called to ask if I could get it looked at and was told that I could bring it up during my cleaning (which is soon). I'm in such severe pain, though, I want a little assurance that something will be done rather than me pleading my case and being scheduled for ANOTHER appointment in the future. So being valued, not as a customer, but as a human being with real problems doesn't seem to be a concern here.
One final note: the facility seems like it's in a state of organized chaos. I say this because when I arrived for my filling work I had also been told I would be fitted for a mouth guard that day. In fact, I paid the full amount when I walked in. After my filling work, I was walked up to the front and told they would schedule my fitting another day. When I said I already paid the money there was a look of confusion. And then the assistant and receptionist went back and forth on what went wrong and how to get it right for the next appointment. No money was refunded even after asking about it. I simply paid for a procedure that they didn't do and am waiting to get the fitting. All in all I'm not too happy but as I said, I'm limited on options with my insurance.