Everyone is very nice but plan to stay all day. I always try to show up 30 minutes early but I'm not sure that matters. Even getting there early, I seem to always end up in the back anywhere from half an hour to an hour after my appt is scheduled. Once in the back it again takes a lifetime for the dentist to come in and check out your kids teeth. It doesn't matter if it's for a tooth ache, 4yr check up or very 1st visit and the kid only has 2 teeth. You might as well bring a pillow and expect to wait even longer. I don't know if they over book on purpose or what but I'm tempted to find a different dentist just so I don't have to spend half a day for a basic exam!