The office staff was absolutely wonderful however we were not notified that our appointment with Dr Balda was changed to Dr H. (That is understandable since some emergency mustve came up). However both of us did not like Dr H's personality and dont believe her heart is in the job. The entire office staff's helpfulness definitely made up for her though
Lossman Eye Care Associates - Park Ridge replied:
We greatly appreciate your feedback regarding your visit. Our policy is to notify all patients when there has been a change in our schedule and apologize that this was not done. This has been addressed with our Park Ridge Manager and staff. We have made notes in your file that you prefer to see Dr. Balda and ask that you request him when scheduling your appointments in the future.
In addition, thank you for your impressions and we will bring those to the doctor's attention. If you have any questions or concerns, please do not hesitate to contact Julia, our Park Ridge Practice Manager, at (847) 696-2434.
Thank you again and we look forward to seeing you at your next visit with us!
Management of Lossman Eye Care Associates