I booked a Deep Tissue massage with Brenda. She was very nice, professional and experienced. However, the massage that I was expecting was not what I received. Brenda explained at the beginning of the massage that her technique is not deep pressure, but focused on contact. I kept an open mind but I received what I feel like was a very relaxing Swedish massage, not a deep tissue massage. It did not compare at all to any other deep tissue massage I've ever had at other spas across the country.
I would recommend that if a particular technician is not able to deliver the expected result, that that is communicated to the customer ahead of booking and arrangements to work with another technician or get a different experience are offered.
I did not have a "bad" experience at all... except for the disappointment in not getting what I expected in the actual massage. The facilities, staff, and overall experience were very nice and on par with what I would expect at a hotel/resort/spa of this level.