I've been coming to Spa Oceana for years with my husband. We always get a couples massage and this was by far the worst one for both of us. We were scheduled for deep tissue massages and received basically back rubs. Sure, it was relaxing but not what we paid over $400 to get. We were looking for a deep tissue massage to work out our muscle tensions. We asked the masseuse several times for more pressure, to get a certain spot, and it never happened. I don't know if there has been a lot of turnover or if we got stuck with then"B" team due to the holidays, but Spa Pceana has lost our business. That is not what you expect from a top hotel spa and absolutely not the quality of service you expect for that price.
We are sorry your experience was not up to your expectations. I have looked up your reservation and will be speaking to the massage therapists you were scheduled with during your visit. I appreciate you taking the time to give us your feedback and hope we can welcome you back in the next year so you can see how we've improved. Rianon Cepriano, Spa Director