90.5% would refer friends and family to us

2 stars Customer since 2014

Well I can say I was extremely disappointed in the ambiance ( none) no candles etc, the room was like having a massage on the beach. If I wanted to be in a room that was like being on broadway I would have had a rooftop massage! The ladies were good , while I indicated that my neck shoulders and lower back n feet needed precedence she turned me way to soon (90 min massage) and focused on my forearms and thighs and calls WAY TOO MUCH. She places a warm towel under my neck when she rolled me and because I was on my back sooooo long the pain I had in my neck the next day and two days after was excruciating! When I indicate back lower and shoulders and feet I don't expect those to be turned over at 40 mins , we usually go to the Ritz Carlton for massages ( prices are comparable to yours) however the waiting area does not off half as much and their ambience is dim and cozy not like your on a beach . We did comment on the room when we walked in and they said the best they could do was roll down a thin shade which made no difference! And then they walked out, my boyfriend rolled it down when they walked out ( when I made the reservation I told them it was his birthday) they brought us a champagne and a wine ( he does not like champagne ) the wine was from an old bottle and not fit to drink the second one was fresh but very cheap and he did not like it nor did he drink it! The massage therapists were very polite and nice and over all her pressure was good and my boyfriend said his was excellent and even manipulated the bed for optimal deep tissue . Over all for the $ , I think we will go to the Sarasota Ritz next time instead, we are locals and live here full time .

5 stars Verified customer

The spa experience is the best I have had anywhere. I want to keep going back for more.

4 stars Verified customer

amazing people and amazing atmosphere! .... great place to relax and refresh!

5 stars Customer since 2013

Truly enjoyed massage

Thank you

1 stars Verified customer

All around great!

5 stars Customer since 2012

I did this once and it was over the top fabulous! I wish I lived in the area, I would book this again right now! I will be in FL the first week of April......please let me know if offered again!

5 stars Customer since 2014

Great experience. Provided relaxation I was looking for.

5 stars Customer since 2013

Another memorable birthday trip with my daughter and best friends! We love everything about this spa and look forward to coming every year! Personnel, services, atmosphere all leave us feeling special and refreshed!

5 stars Customer since 2014

What an absolutely wonderful experience...best food and service we have had in many many years. Layout of the hotel (the genius of 1920's architecture) provides proximity to everything (room with ocean view, Sbux coffee, shops, range of restaurant options, and cabana at the beach, spa with ocean view).

The rooftop massage was a delight to behold and the staff was superb...level of expertise was terrific...whole experience was a well-oiled machine “from one cloud-like experience” to the next.

Only negative was not the Don's service (although they allow it) but the Free Beach Ride (there's a reason it's "free", i.e. just tips) which we only used twice....but cab service is great. Recommended they drop the free ride service because transportation is an extension of the hotel's image.

In 10 days, no other issues arose to diminish our unique and wonderful time at the Don.

5 stars Verified customer

Great Hot Stone healing massage by George. Highly recommend the 90 minutes.