90.5% would refer friends and family to us

5 stars Customer since 2014

We had a lovely time it is a beautiful hotel! I beds were so comfortable and made the stay that much more enjoyable. We hope to visit again.

3 stars Verified customer

Rates are high compared to similar therapeutic massages

5 stars Customer since 2014

Bonnie was amazing!

5 stars Customer since 2014

Katie was awesome. The whole experience was great!

5 stars Customer since 2012

Amazing experience. A full day of relaxation and pampering. All of the specialist and staff were very knowledgeable and professional.

5 stars Customer since 2014

Just a perfect day at Spa Oceana! Great mother daughter time. Will be back. Thank you!

2 stars Verified customer

I booked a Deep Tissue massage with Brenda. She was very nice, professional and experienced. However, the massage that I was expecting was not what I received. Brenda explained at the beginning of the massage that her technique is not deep pressure, but focused on contact. I kept an open mind but I received what I feel like was a very relaxing Swedish massage, not a deep tissue massage. It did not compare at all to any other deep tissue massage I've ever had at other spas across the country.

I would recommend that if a particular technician is not able to deliver the expected result, that that is communicated to the customer ahead of booking and arrangements to work with another technician or get a different experience are offered.

I did not have a "bad" experience at all... except for the disappointment in not getting what I expected in the actual massage. The facilities, staff, and overall experience were very nice and on par with what I would expect at a hotel/resort/spa of this level.

4 stars Verified customer

Overall all my experience was really good, not great! For the cost of services, I feel some things should be better quality. Although quite comfortable, the robe I was given seemed to be quite worn. As a first time patron, I was not told where the steam room or jacuzzi was. I feel that I should have been shown around to get acquainted will all the amenities offered. Although the roof garden is great, it is not ideal for summer months when it is so hot. Additionally, I feel that spa patrons should be given access to the pool area. Compared to the Ritz or the Biltmore in Miami, the Don falls a bit short. My hot stone massage with Caroline was phenomenal! The therapy rooms are gorgeous, tranquil and beautifully decorated.

5 stars Verified customer

Excellent experience! My daughter and I both enjoyed 90 minute massages and 60 minute facials on two consecutive days. The top floor patio was wonderful to get some sun and enjoy the beach view.

5 stars Customer since 2012

Never disappointed. Everything was perfect. Very pleased with all the services and staff.

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