91.0% would refer friends and family to us

5 stars Customer since 2010

calm, refreshing, pampered experience.

Spa Oceana at Loews Don CeSar Hotel replied:

We strive to provide an excellent experience for every guest we encounter! We are so pleased you felt pampered! Thank you for sharing your experience and we hope to welcome you back again soon! Rianon Cepriano, Spa Director

5 stars Customer since 2016

I was very happy with my hot stone massage with Kim. The spa was very relaxing.

Spa Oceana at Loews Don CeSar Hotel replied:

We are so pleased you enjoyed your spa experience at Spa Oceana. I can't wait share your feedback with Kim! Thank you for taking the time to share your experience. We hope to welcome you back soon! Rianon Cepriano, Spa Director

5 stars Customer since 2012

Facial and massage was wonderful. Great ambience, staff and incredibly relaxing and soothing environment. Will do it again next year!

Spa Oceana at Loews Don CeSar Hotel replied:

Thank you for taking the time to share your kind words and positive feedback! We are so pleased you enjoyed your stay with us at Spa Oceana. We love to see familiar faces and can't wait to welcome you back again next year! Rianon Cepriano, Spa Director

5 stars Customer since 2011

We went for massages, had lunch on the rooftop and back up there after them. Spent 4 hours just relaxing! All perfect. They make everything easy and the staff is particularly hospitable.

Spa Oceana at Loews Don CeSar Hotel replied:

Thank you so much for the positive feedback! We are so pleased you experienced a perfect stay with us at Spa Oceana! We strive to make every experience memorable and enjoyable. I will be sure to share your comments with the team! We hope to see you back soon. Rianon Cepriano, Spa Director

1 stars Customer since 2007

I received a gift card and written in it stated aromatherapy 90 min massage and ocean mist pedicure. In parentheses it said $234. At checkouthe the cashier tells me its 260 plus gratuity. I explained that my gift card was to cover the cost of the services. She asked if I had the other part that was written in. I handed it to her and she didn't know why that was. After sitting there not very happy she tried negotiating a 10% discount. I was still not pleased as this was not my fault. Finally she gave me a 20% discount, which still cost me money. She acted as if she did me a favor. I am very unhappy with the situation and it took away from any enjoyment and relaxation this experience should have given. I would expect better customer service from this establishment. To top it off, I was told to complimentary valet, after getting in my car, the attendant sat there waiting for a tip. When he finally walked away he said to his Co worker, 3 in a row ...no tip. How unprofessional. I am still in shock as I've been to the Don several times before and have never had this type of disappointing service.

Spa Oceana at Loews Don CeSar Hotel replied:

We're very sorry that you experienced challenges with the pricing of your services. We're very pleased that we were able to extend a 20% discount to bring the total closer to your price point, as well as, complimentary valet parking that is customary with a purchase of our services. I appreciate your feedback and would welcome the opportunity to discuss this further. Rianon Cepriano, Spa Director

5 stars Customer since 2013

Had a wonderfully relaxing massage and enjoyed all the amenities. Great experience made me feel like a queen. Thank you.

Spa Oceana at Loews Don CeSar Hotel replied:

You should feel like a queen when you come to Spa Oceana at the Loews Don CeSar Hotel, aka. The Pink Palace! We are so happy you had a great experience. Thank you for sharing your feedback. I will share your comments with our team of Service Providers. We hope to welcome you back sooner than later! Rianon Cepriano, Spa Director

5 stars Customer since 2016

Masseuse was great! Very relaxing and comfortable experience. First time getting a massage and I felt at ease!

Spa Oceana at Loews Don CeSar Hotel replied:

Thank you for taking the time to share your feedback with us. We are so pleased you chose our facility to have your first Spa experience! I will be happy to share your comments with our team that strives to make every experience memorable! We hope you come back soon. Rianon Cepriano,Spa Director

5 stars Customer since 2016

A truly personalized and attentive spa experience. Staff is considerate and makes a customer feel valued and that their voice is heard.

Spa Oceana at Loews Don CeSar Hotel replied:

We are so pleased you enjoyed your time with us at Spa Oceana! Thank you for taking the time to share your wonderful experience. We hope to welcome you back in the near future! Rianon Cepriano, Spa Director

4 stars Verified customer

wonderful massage- Davida was one of the best therapists I have had. Only thing that would have made it better would be complimentary champagne that was offered but never served and some snacks like peanuts or crackers in the lounge and the rooftop terrace.

5 stars Verified customer

My wife and I have been returning to the Spa Oceana for many years since our beach wedding at the Don Cesar. We live locally and cherish the visits for calm relaxation and exquisite service. We remain impressed by the consistent quality and friendliness of the staff. Our most recent visit for 90 minute massages reaffirmed our contentment with this lovely oasis on the Gulf of Mexico. (Special thanks to Chris for his brilliant massage and care)

Spa Oceana at Loews Don CeSar Hotel replied:

We are so pleased that you and your wife have been able to find your bliss at Spa Oceana. We strive to provide excellent services for our guests, who will always enjoy a warm, relaxed, yet refined atmosphere. I will be sure to share your appreciation with Chris! Thank you for feedback and we look forward to welcoming you back again soon! Rianon Cepriano, Spa Director