90.6% would refer friends and family to us

5 stars Customer since 2014

My spa treatment was a wonderful way to celebrate my 70th birthday!

5 stars Customer since 2014

This spa is amazing! I've been hesitant to get massages at resorts that automatically add gratuity because the last 3-4 have not been good at all. That is absolutely NOT the case here. It was one of the best massages I've ever had-all thanks to Carolyn! It was so good that I went back the next day for another one. Everyone on staff at the spa and resort were top notch. Book & enjoy the spa services-you won't regret it!

5 stars Customer since 2014

I had the best experience at the Spa Oceana. From check in to check out everything was perfect! I will definitely be back soon.

5 stars Customer since 2011

My massage was just what I needed. Hot stone and perfect pressure. Wonderful end to my vacation.

5 stars Customer since 2014

Great services in a wonderful atmosphere. Than you!

3 stars Customer since 2008

Overall a good experience. I was taken aback by the hotel taking 3% of the mandatory 20% tip for themselves as a "service" charge, and then asking me if I wanted to add more. It seems very shady -- I was surprised such a reputable company would do that to their employees.

Spa Oceana at Loews Don CeSar Hotel replied:

Hi Katherine,

Thank you for your feedback. Please note that In regards to the service charge, 17% is paid out to our therapist staff while the remaining is paid to the spa front desk staff and spa attendants who work to ensure a seamless experience during the spa visit. The hotel does not retain funds from the service charge. I do hope you will continue to visit us at Spa Oceana.

Sincerely,

Jennifer Lak

Spa Director

2 stars Verified customer

I've been to spa's in many of the finest resorts and hotels around the world. And spa oceana is the most expensive.

3 stars Customer since 2014

The spa itself is very nice. The services I have received there have always been excellent. I would have rated it higher except for the fact that I was told I had day pass privileges to the resort. But when I arrived early looking forward to lunch and some pool time before my treatments I was told the pool is only for "guests" of the hotel. Really??? My spa treatments this time were close to $300 not to mention the other times I have been there and spent many hard earned dollars for the always overpriced resort spa treatments. So, for your "day pass" you get to use the whirlpool and sauna inside the spa. I don't know many people who can enjoy either of these for very long before their bodies are too hot to handle it. You also get to have lunch on the rooftop terrace on the spa. It's nice with a great view but no pool. Again, it's Florida! Very hot! And no access to a pool! Really? Allow your spa guests the access to the pool. My expensive spa services probably equal a nights stay or more!

5 stars Customer since 2014

THE STAFF WAS EFFICIENT...THE EXPERIENCE COMPLETELY RELAXING...AND THE POSSIBILITIES ENDLESS...

5 stars Customer since 2014

Wonderful

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