Overall a good experience. I was taken aback by the hotel taking 3% of the mandatory 20% tip for themselves as a "service" charge, and then asking me if I wanted to add more. It seems very shady -- I was surprised such a reputable company would do that to their employees.
Thank you for your feedback. Please note that In regards to the service charge, 17% is paid out to our therapist staff while the remaining is paid to the spa front desk staff and spa attendants who work to ensure a seamless experience during the spa visit. The hotel does not retain funds from the service charge. I do hope you will continue to visit us at Spa Oceana.