I have been to the Oceana spa several times and the location, staff and services are always top notch. This last visit was disappointing in that the massage was not up to the normal standard. I had the bamboo massage and really left thinking I could have skipped the massage and just spent the day enjoying the facilities. This was my first time having this particular massage therapist (I switched therapists with a friend to allow her to get a longer massage) and I will return to my regular therapist in the future.
I appreciate your feedback in regards to your visit at Spa Oceana. I'm so sorry you did not receive the experience you were expecting. Please know that we take your feedback very seriously and will be using this to better our services and re-train our staff so they can provide the highest quality services possible. We hope to welcome you back soon and show you how we've improved.
Kind Regards, Rianon Cepriano, Spa Director