Greeted promptly by courteous staff, appointment time spot on. Preliminary eye exams performed capably and efficiently by well-trained staff. Actual exam done professionally, yet in a calm, personal manner. I felt valued as a patient and not merely as a potential income source. The fact that very were no wasted periods of time indicates that the staff realize my time is important, too. I have been coming to this facility for 2 years, and believe that staff really are establishing lasting patient-staff relationships, providing quality service and expertise for their clients.